Hot Tans Beauty Bar

Write a Review386-366-9300

OPEN NOW - Closes at 6:00pm

Absolutely unprofessional! This salon offers hair services as well as tanning; I went in to get my roots lifted, paid $125 for the service, and left with orange roots, (which is NOT what I wanted). When I informed the stylist I was told I'd have to pay for the service to correct my hair costing me another $60. I was baffled! I called and left a message for the manager of the salon, Ally, and she returned my call within a few days. I explained the situation to her and asked for a refund on the botch job. She informed me that there's a no refund policy, which I was unaware of, and that basically I'm screwed out of my money. Ally also told me that there aren't any salons that will refund me the money in this situation. She did however offer to have my hair fixed free of charge, but at this point I had already gotten my hair fixed elsewhere and was completely turned off by the insult and unprofessionalism. You don't charge somebody to fix a problem that you created! That's bad business. I don't know if they're that hard up on money that the salon can't invest $125 into customer service and professional decency but this is unacceptable! Customer service and decency is lacking to say the least. I'm never going back!