Bow Wow Bathhouse

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Have been taking our Vizsla there for almost two years now. Looked at other places, and they wanted 'evaluation' fees and extra fees for allowing play with other dogs. While there was an evaluation at Bow Wow before were started boarding her there, there was no 'fee'. And the dogs all play with each other indoors and outdoors all day long. I mean, that's what we leave them there for when we can't play with them ourselves - right? I found it ridiculous that other nearby kennels wanted to charge extra for that. Bow Wow knows our dog, greets her by name when we get there, and she always leaves tired and happy.



Update 2/11/2015



The measure of a service is not when things are going great, but when things are going wrong. I've had good service with Bow Wow for the past two years, and thought nothing of dropping off my dog while my family went away for vacation. So imagine my surprise when I arrived to pick up my dog, and there's a long delay, and Marcy, the owner, comes out without my dog to say that my dog has a 'scratch or cut', that they don't know when it happened, and that they were 'cleaning it up' and it would need antibiotics and 'maybe stitches'.



So we wait another five minutes and out comes our dog with a deep laceration in her side that I immediately took to the vet and required six staples to close, plus antibiotics. The vet estimates that because of the surrounding inflammation that the wound happened 12-24 hours ago. After the vet, I get home and find that a small part of her ear was bitten through. My dog most likely was attacked by another dog, long enough to have her ear and her side bitten. How can this be? The dogs are supposed to be monitored while playing together. How could one not notice when two dogs get into enough of a tussle that an ear and chest gets cut open?



It worries me that my dog was left unmonitored long enough that she got those injuries that apparently were unrecognized for half a day or more. But the way the staff and Marcy handled it when they brought me my dog - after trying to clean up the dog, being vague on when it happened, and trying to minimize the injuries when it was clear that the dog needed to be at a vet and needed stitches, I can't trust them to watch my dog. I'm not taking her back there.



They contact me and offer to pay the vet expenses - okay. They then send me a check two weeks later that's $30 less than what I paid. I can't figure out why they would do that.

The people are friendly and the haircuts are very sartisfactory. I have never boarded my dog, but they have "condos' that are air conditioned.