Rescue Rooter

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The service we received today on the installation of a new water heater was outstanding! Bucio was our Service Specialist & he was knowledgeable, efficient and courteous. In all aspects he was truly outstanding and not only did quality work but took the time to explain our problem and give us great maintenance tips.

We will continue to do business with this company and appreciate their sending us a Specialist like Bucio.

Thanks again!

I bought a new air conditioning and heating unit from them last year. I was SOLD on their service package and all the extras that came with buying from them. I chose them over a very honest and hardworking individual AC company that I felt a loyalty to. I love the Air Conditioning but it has been difficult to achieve an actual service call. In the first attempt, I don't know if they were on time or not, as I was having windows installed and was not conscious of time. I do know that I was chastised for not letting them know they needed a long ladder. In my thought, they installed it, they should have a history OR be the professionals that they are and ask the necessary questions to accomplish the appropriate service. The next attempt, they didn't call at all in their four hour span, but in fact called two hours after the span, and I cancelled. I'd lost six hours of my day. Now I'm assured I'll be the first case of the morning, and it is two hours into the morning. Come on! Also, a refrigerator needing repair, assured it can likely be done in the same day as the AC by the tech who evaluated, assured on the telephone by customer service that refrigerators are priority, NOW has been put off two more days! I'll be shopping for a new company, because this is just bad service.