Magic Carpet, Cleaning & Restoration

Write a Review207-767-1359

CLOSED NOW - Opens at 8:30am

On the final day when the employee came to pick up the equipment I was ready to pay the bill in full then. He told me that since I had already put down a deposit he didn't expect the bill to be more than 1000.00$ total including my 500.00$ deposit. I received the bill by email on 8/9/16. I was shocked when I opened it up to find a grand total of 1570.20$. As I reviewed the bill I found that I was charged for things like " Content Manipulation, carpet detach and relay, and haul debris" I had no idea what content manipulation meant and as far as the carpet detach the employee told me it would be "no cost to remove the carpet". And as far as the relay THEY DIDNT EVEN DO THE WORK. My apartment complex completed the work. And as far as hauling the debris they used the dumpster not even 100ft away from my door at my apartment complex!I called the administrator and asked her why the bill was so much. I let her know that much of the items on the list were either not agreed upon or I was told I wouldnt be charged for it. I also let her know that this was coming straight out of my pocket and not from insurance. She said "oh well that makes a difference" " when insurance covers the service we put a lot of items on there we wouldn't usually charge , like cleaning a light switch" WHAT?WOW! It is companies like this that abuse coverage. She adjusted my bill to remove the ridiculous charges and it was still over 1000.00$ that I owed. I let her know that at the time of the equipment pickup the employee told me it wouldn't be any more over 1000.00 total including my deposit. I was still looking at a bill that was 1500.00. I emailed her and politely let her know that I was still not comfortable paying for parts of the service that were not agreed upon or simply not even communicated to me. She replied with a very snarky email telling me that I was "confused". I do not write reviews but I felt like potential customers need to know how this place does business. BEWARE!!!