Ashley HomeStore

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OPEN NOW - Closes at 9:00pm

My problems with the management of this store started back in March 10, 2018. I purchased a bedroom set from Jason James. I had gone in to look but purchased before I left. Returning home, I started measuring and realized couldn't fit all the pieces. J had informed me I could cancel before delivery. I canceled the chest and nightstand on March 22. After many phone calls not being returned and visits to the store, I did not receive a refund till May 19. I was informed by Jason that for the inconvenience I would also get the nightstand I received for free. I paid interest on my credit card for two months. It is now June 21st, still no refund on the nightstand. They will not take my calls or return them and nothing getting done when I visit store. Corporate says its a store problem and the store says it's corporate. Be very careful dealing with this store. Read the contract very carefully.

I went into Ashley HomeStore after buying a new house. I really wanted to go all out with the design, but I had no idea what I truly wanted. The salesperson that helped me was Mikki Honore. She was so kind and helpful. Now, I have the best-decorated house in my neighborhood thanks to her. I will most definitely go back to Ashley Homestore if there is any furniture I need.

A horrible experience and unethical business practices! Their selection is good but the quality of their furniture, service and delivery is worse than any cable company. I was delivered a damaged sofa and customer service has no clue how to handle. It is not worth the headache to purchase from here, I can't understand how they are still in business!

I truly enjoyed my experience at Ashley furniture today. the service i received from Joseph Evans and Deborah Williams was perfect

The service at the Southaven location was excellent. The person who helped me was Jennifer Brown, she was an excellent sales person. Actually I came in to do a lay away, and she encouraged me to finance my purchase. And I was approved for more that I ever thought. Thank you Ashley Furniture, and Thanks to Ms Jennifer Brown. Whoooo who You Rock!!!!

Jean and Joey were great!!! I got the selections that I wanted and more. Ashley's is the best!!!!! Come in and get the best service in town.

I had a great experience working with Jennifer Brown at the location in Southaven, MS. please stop[ in and check them out.

Ms. Eliza Jones and Mr. Joey Guyton were very helpful in making our furniture purchases today. We feel like they are both apart of our family now! If you are looking for the best prices and customer service please visit the Southaven location. This is our second purchase with them and we plan to do more!

Buyers beware!!!! I have purchased furniture twice from Ashley's in Southaven. BOTH times, I have experienced delivery issues and horrible service. The first time was Oct 2013. I had a house fire and was replacing mattresses and living room furniture. Everything was in stock when I paid for the furniture. I had to postpone delivery until my house was finished. Their customer service called me at least every other day for 3 or 4 weeks straight to schedule delivery. It seemed that after repeated requests, they were finally waiting for me to call back to schedule delivery because I had maybe a week or two of respite before I was finally able to call to schedule delivery. It turns out that they probably quit calling because they had given half my sectional couch to another customer....only I wasn't advised of that when I scheduled the delivery. I found out when they delivered half a couch...To make matters worse, it was raining and the delivery guys did not wipe their feet, not one time!!! I had brand new carpet, so I was livid of course. I complained to the sales person, and she said she would send me a $100 gift card for all the inconveniences. I never received the gift card even though I followed up with her at least once.

Ok, so round two is happening right now. I ordered a bedroom suit for my daughter. I dealt with the same sales lady. She took off the $100 she promised previously. She said one item was not in the warehouse, but she "pushed out" delivery to Aug 1st to be sure it would come in by my delivery date (3 weeks from the date I purchased). I was ok with waiting, no big deal. Aug 1st was this past Saturday. I waited till about 10:00am to start calling customer service and the store to find out when the truck was scheduled because I had not heard from anyone...not a peep from anyone since I ordered the furniture. No one would pick up at the store, but customer service told me that everything "became available" the night before, and she wasn't sure why it didn't make it on the truck that morning, and would I like to reschedule my delivery....????? I politely asked her to reschedule for this coming Thursday, Aug 6th, and to leave a message for the customer service manager to call me. I also called the store again later that day and left a message for my sales person. Today is Tuesday, Aug 4th. I haven't heard from anyone. To be honest, both the customer service person and the person that took the message at the store were only concerned about rescheduling the delivery appt. Neither showed any concern (or maybe they weren't surprised) that I was scheduled but no one had bothered to call me to tell me there was a problem with the stock and delivery was delayed. I'm glad it was a Saturday, and at least I had not wasted a day of vacation like I did the first time. These guys are 0-2 with me. What are the odds that this would happen to me twice? Well, first time,shame on you; second time, shame on me. I AM DONE. I am likely going to the store tonight to cancel that furniture purchase, and just eat the 10% restocking fee.

This was my first purchase from Ashley Furniture. The quality of the furniture is real impressive. The delivery was quick and the delivery guys were friendly and professional.

We really enjoyed shopping with Ashley's. they have great customer service and great prices. We will be back!

Ashley Furniture has the best customer service. Everyone is very friendly. The furniture is one of a kind. I will keep buying from here.

I love Ashley they have the best customer service love the hard work that they give the customer not easy dealing with the public

Great prices, great customer service