Onyx Family Dental Inc

Write a Review248-443-2556

May 27, 2008





To Whom It may Concern:



Yesterday I called your office to cancel all my future appointments, which I’m glad I did. I had all the work done that your office was suppose to do ( over a two month period) within 2 days. On my last three visits to your office no work was done. It was always; well we can’t that until we get pre-determinations. And most of the predeterminations that were to Blue Cross were submitted incorrectly, because of the wrong codes. I work for Blue Cross and when I went to inquire about the pre-d’s she said there were incorrectly submitted and your office on several occasions had to re-submit them twice. Was this the reason nothing was done when I made my appointments because you didn’t want to admit that you submitted the wrong codes? How unorganized and unprofessional your office is, I can’t understand. Your receptionist said during my last visit you did not even enter my name on your system, and I know I had scheduled an appointment the day after Memorial Day, because I told the receptionist that I would be off that day, so she made the appointment for 9:30. And when I didn’t get a confirmation, she says that my appointment wasn’t until the end of this week, even though I told her I was feeling discomfort she totally ignored that situation and said the dentist couldn’t see me until the end of this week. Me taking time off from my job (using my personal) to come to your office and no dental work was performed (3 visits) was a complete waste of my time.



I just wanted to write this letter to voice my opinion about your unprofessional services and too me not to nice unfriendly staff.



ASL