Westbrook Jr, Raymond R, DO

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Their billing department is terrible. I�ve had insurance and have given it to them on every visit after my first visit and for what ever reason they were having computer issues or whatnot. They couldn�t run my insurance. The first time they said they would call me if there was issues. They never did. I found out on my next visit they never charged my insurance and now said I had to pay for that visit and the �balance� I did... but gave them my insurance AGAIN and they still couldn�t run it. 😑 I went for another visit which between that one and the last one I had called and asked about my refunds and never got a call back from the billing department about it. So the next visit I brought it up. Yet again! And they said they would look into it.... yet I still had to pay for a damn visit!?! Over a year later I had to threaten legal action for them to do anything! And they still took over a month of back and fourth to get anything resolved. And she claims to be sending me a check for ONE of the bills I had to pay.... minus my copay.... because I marked �self pay� on my paperwork..... ummmm ok? That was true on my first visit and then after that obviously it fucking changed and I GAVE them my insurance card every damn time!!!!
Seriously the worst business because of their lack of communication. Between billing/insurance/front desk or whatever. And one of them bills they are claiming I didn�t even pay and she �wrote it off�. Ummmm no I paid cash on some of my appts and apparently that one didn�t get recorded. How convenient....