River City Solid Surface

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Can't imagine a negative review about this company. I just had a counter top installed and the experience was as good as it gets. Exceptional quality product, expertly installed, courteous and experienced craftsmen. And the price was better than I could have gotten at Home Depot or Lowes.

River City Solid Surface treated us horribly. Their customer service is almost non-existant. I wish I would have hired someone else.



We recently had BLACK GALAXY countertops installed. After installation, we noticed a 4 foot long line through the counter. It goes in a perfectly straight line. It appeared to me that the counter had been broken and glued back together. The installer assures us that it's a VEIN. So, we are assuming he is correct. However, we also noticed a 2 inch long crack near the sink, that follows the exact path of the vein. We are worried that it will continue to crack along the vein. We asked the installers to come and look at it. When they got there, I showed them how I could catch my fingernail on the crack. I asked them to do the same. They both just felt it with the PAD of their fingers, and denied feeling a crack. I again asked them to use their fingernails, and they again just used the pads of their fingers. It was like they didn't want to know it was there. I even took pictures of the crack, and it shows up fine in the pictures. I emailed the pictures to them, but now they aren't responding to my emails.



Also, we had a problem with the SEAM. The seam has about 5 places where there were chunks or chips of the edge broken out. So, in places the seam is a little over 1/8th of an inch wide, and in one place in the back, there is a chip that is a half inch wide. This gap is over twice the width of industry standard, which is 1/16th of an inch +/- 1/64th of an inch. It is also not even along the edge. It appears that their saw was DULL when cutting the edge. Also, it is more of a white or grey color that they used on the seam epoxy, and should be closer to the black color of our counter. I also sent them pictures of the seam. Again, they won't respond to me.



We are requesting a written warranty stating that they will replace the counter if the crack expands any further. Also, we asked them to either fix the seam or give us a credit for the seam. Again, no response. Simply horrible customer service.



You would also think that they would have noticed the ugly piece of granite before installing it.