Primrose Lane Farm

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I heard about Primrose Lane Farm from my vet. I was so impressed with the knowledgeable and friendly staff and my dog came back looking beautiful and happy. I will definitely be a repeat customer! This means a lot to me because my dog is not a normal dog by any stretch of the imagination. She is absolutely terrified of any strangers. She won't bite and she's not aggressive - she just stays as far away as possible from anyone that is not us. Familiar people who aren't family are only slightly better. She has been this way since she was a puppy and while she has gotten better working with trainers, she still has major issues. So, when we needed to find a kennel to keep her in, I looked very carefully at our options. Primrose Lane Farm came highly recommended, and they were very friendly and professional over the phone. So, we gave them a try. They were terrific! To make her more comfortable we did Day Care for a few weeks before boarding. They were kind and patient with her issues, gave her cuddles and treats, and eased her into play yard fun with other dogs. However, the best recommendation I can give is that she didn't come out any worse and has not shown any more hesitation than usual when we have taken her back. In fact, she has bonded to the owners dog and she genuinely has opened up to the staff there. She will never be "normal" but they understand and accommodate her. I don't know that I ever hoped to find this and I am very grateful.

Great service!!!!!. For the past 5 years our dogs have been boarded at Primrose Lane Farm several times a year.We love the place! Our oldest dog lived to be almost 15 and had many trips to here. When we got a new puppy and returned with our new dog and other senior dog the staff saw to it they each had a great time even though their social and energy needs are different. The staff is WARM , KIND, HIGHLY COMPETENT. The people at Primrose clearly CARE a great deal about man's best friend and we never worry about our dogs when they are there.We highly recommend this kennel.

I know this is long, but if you are considering this kennel you MUST read.



After my dog stayed at this kennel, and came home with urine burns, soaked in urine, and petrified of everything, I posted the review below. I then also called Primrose to discuss this with the owner due to the treatment of my dog while here. I spoke with an employee who did seem concerned for the health and well-being of my dog, and this person agreed to have the owner contact me. Once I spoke with the owner, I found out that both he and the manager I spoke with were not present at the kennel at all during my dog’s stay. The owner spoke with me about my dog’s problems, and ultimately told me (on 7/30/12) that if I removed my reviews from Citysearch and Yellow pages about his kennel, that he would reimburse me the amount of my dog’s stay due to our concerns with his treatment there, and our concerns about the state he returned to us in. I removed the reviews that day (7/30/12), figuring that I could use the money to bring a trainer to our house to help our dog overcome his newfound fears. Today is 11/27/12, and to this date I have not received my reimbursement from Primrose Lane Farm, nor have they contacted me in any way to set this right. I am disgusted, and have attached my original review below so that everyone considering this kennel can be aware of the way that my dog was treated here before allowing their dog to stay here.



After reading all of the wonderful reviews on Primrose Lane Farm, we decided that our dog's first boarding experience would be here while we were on vacation. We have a very social, friendly year old pup who has a lot of energy but has also been trained. We felt very confident in the reviews, but upon picking him up, were shocked and disgusted. Our dog, who is crate trained and can last all night without any accidents, and can last 7 hours during the day without accidents, was pee-soaked. Not just smelling like pee - his stomach, legs, paws, and tail were drenched. This tells us that he was spending way too many hours in a crate to be in this condition. He also has large sores on him from obviously laying around in the crate. We sent toys for him to chew on, which had not seen any obvious use while he was there, and a bed that likewise - looked unused. We heard about play area and dogs being on walks, but did not see any dogs outside of their indoor crated area - no dogs on walks, and the play area that was outside was a crate with 1 dog in it. After asking staff to tell us about his stay (we were very antsy about leaving him for the first time!) the response was - he was well behaved. We don't really know what happened while he was here, but he came back in a state that shocked us. We will not be returning, and I personally am very upset that I allowed my dog to stay here for the week. I understand that there are some great reviews about this place, because that is why we picked it, but if looking for a place to board your dog, please take caution if considering Primrose Lane Farm.

Personal attention and lots of TLC just like they would get at home. My dog got stir crazy and had heath problems from being cooped up at the place we boarded at before here.

Now she really looks forward to her stays at Primrose and it is a good fit for her personality.

The staff and owners are knowledgeable and friendly, pricing competitive.

I have been boarding my dog at Primrose and sending him to their playgroups. Everyone here treats him like their own . You couldn't find a more caring group of employees. He loves coming here. I can tell by his excitement when we pull into the driveway. Although they charge the same amount (or less) as all of the other kennels for their boarding, he is always out playing for hours, loves his walks with the other dogs, and without fail comes back tired and happy. I highly recommend their boarding and day care services. If you have an active dog, they can run around and play all day. When I go out of town, I am always happy to leave my dog at Primrose since I know he will be enjoying as much of a vacation as I am. To sum it up, Primrose is fabulous and I highly recommend them. If you ask my dog how he feels about Primrose he gives it a big tail wag.