Chaps Cleaners-8308

Write a Review281-251-3000

We have been their customers for over three years. We don't have any special, expensive jackets, just everyday simple clothing. Sometimes the pressing is not perfect, but considering the price they charge it is a good value. In addition, the personnel there is very friendly and accommodating. We have been happy with their work all this time.

DO NOT USE THIS CLEANERS. They have ruined two designer jackets and take no responsibility. I asked for them to cover buttons on a suit and all the color came off them - they said they would replace them but they PAINTED them! A jacket from Ted Baker cost $385 and they took all the color out of it and said it was the way the fabric was meant to be! They eventually agreed after a lot of arguments to give me a cash compensation which didn't cover a new jacket and most recently my white linen jacket from Alice and Olivia which cost $475 is completely ruined. The folds on the cuffs show the white but the rest of the jacket is cream and the fabric is like cardboard. The managers response - nothing I can do. They are unhelpful, rude and an incompetent staff of drycleaners. DO NOT RISK TAKING YOUR GARMENT THERE - THIS COMPANY IS UNPROFESSIONAL AND TOTALLY INCOMPETENT AND DO NOT TAKE CARE OF ANY OF YOUR CLOTHES.....BEWARE!!!!!!