Clifton Baldwin, DDS, PLLC

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Hi Tanya, we apologize for any miscommunication on our end that may have led to information getting misconstrued. As explained via phone, seeing how we had not seen you in our office for over seven years, we could simply not diagnose your dental condition over the phone, per your request. Since you were a patient of Doctor Baldwin’s for years, you shouldn’t be unfamiliar with the fact that Doctor Baldwin wants to provide the best diagnosis and treatment for his patients. Unfortunately, in this situation, this meant he could not proceed with a diagnosis over the phone, which is what you wanted. It was only after you were not satisfied with that response and could not abide by our policy, that we suggest you seek another dentist, one who might be able to fulfill your request to diagnose your dental condition over the phone. Please also note that any changes in staff, like many other establishments, only reflect our strive to provide our patients with the best caliber of treatment possible. We wish you the best of luck in acquiring the care you seek.

Selena, thank you for noting our friendly staff- this is something we take personal pride in, as we make it a priority to provide a comfortable environment for our patients. We are so sorry to hear your feedback on your experience at our office, and hopefully a little clarification on some details can give you peace of mind. We can assure you that we place patient care above anything and understand that financial conflicts can often obstruct patients from receiving dental care, which is why we are able to provide you withal of your initial radiographs and consult at minimal fee – a service we provide to all of our patience as a courtesy. After providing you with a treatment plan to relieve your problem and pain, we then informed you of another courtesy we give to patients – interest free financing. We sympathize that this courtesy was not feasible for you. Upon diagnosis, we prescribed you antibiotics, which was meant to treat your problem. We also explained that within 24 hours of taking the antibiotics, the pain would begin to subside. Unfortunately, we were not able to offer you anything else at that time. This policy is something Doctor Baldwin feels very strong about, as our ethics have led our office to treat dental problems, not mask them with pain relievers. We are so happy you were able to find treatment and a solution to your problem and wish you the best.