Cutrite Glass Solutions

Write a Review281-465-9005

I contacted the business by phone number 281.465.9005 on September 26. I spoke with Tony Pearson who said he would stop by my home the next day to look at a broken double paned window. He looked at the window, took measurements, and said he would order the replacement window. He stated the window would take approximately 2 days to be delivered, and he would return on September 30 to complete the installation. Tony gave me a business card and said the total would be $237.15. I wrote a check for the amount, to Tony as requested, and expected to hear back from him by the end of the week.
When I did not hear from Tony by Saturday, I attempted to call multiple times over the next several days. His phone would either go straight to a full mailbox, where you could leave no message, or the contact number provided was disconnected. I attempted emailing a handful of times to the email address on the business card and received no response. The check I had written was cashed October 4 with still no word from the business. After calling about 15 times, I finally had a man answer the phone on October 5th. He said that Tony was on a site and would return my call. Tony never did call, but instead texted my cell phone. His message said, “Mrs. Ally, this is Tony, I’m in a meeting, but thank you for calling this morning, I have misplaced your number, but I have your window here, can I come tomorrow afternoon to fix it?” I told Tony I would not be back available until October 11. He responded that he would come over on Tuesday. I asked what time, but never received a response. Today (10/20), I decided that I needed to drive to the address located on the business card and ask for my money back. I drove to the business location, which did not exist. The business had been closed. Tony will not answer any emails or phone calls and has now been a no-show on three separate occasions. At this point, I will have to say there is nothing I can do and proceed with hiring a different company.