Diamond KK, Inc.

Write a Review281-363-2000

Absolute garbage company. Unorganized and unprofessional, these incompetent people turned what was supposed to be a days-long project into a months-long one. We had them replace our roof, windowsills, fascia, and flashing and were told it’d be done in about 3 days. The “crews” they were supposed to send out ended up being one or two guys, so the work took sixty times as long. What was supposed to be a matter of days stretched to SIX MONTHS. Here’s an incomplete list of only SOME of the problems we faced.

1. Scheduling conflicts. We were guaranteed a window of completion. My spouse took that time off work to be there in the house when the workers were there. They failed to complete the work. My spouse could not get more time off. I had to take time off. They failed to complete the work, again. My in-laws had to take time off to be there when I couldn’t, and they STILL failed to complete the work on time. Our entire family took personal time off to be in the home while the workers were there, and the workers utterly wasted it.
2. They were unreachable 90% of the time.
3. They flat-out ignored emails.
4. They refused to fix noticeable problems.
5. They had the audacity to ask for payment while we still had roof imperfections we wanted them to address.
6. The project manager for our roof resigned/was fired and we weren’t notified. We didn’t find out until we couldn’t reach him and called to ask what was going on.
7. They failed to pull a permit for the roof, causing the city of Houston to slap an unsightly sticker on our window that would have incurred a fine to remove. The supposed professional that was the project manager claimed he “didn’t know he needed a permit.” More likely, he probably hoped to pocket the money for the permit by attempting the repairs as quickly as possible, before the work could be reported.
8. They expertly decided to paint our fascia after a hard freeze, and the melting ice stripped away some of the paint. It took them weeks to send someone out to fix it.
9. They had to redo our windowsills because the first guy didn’t use matching wood.

After our roof work was “done,” we noticed dips, where water could easily collect. Workers who worked on the roof even said they saw the dips, and the project manager (the one who conveniently “resigned”) even said it would be easy enough to fix. The company asked for ADDITIONAL money to fix the dips that shouldn’t have been there in the first place, had they done the job correctly.

Overall, our experience with this company has been nothing short of a nightmare, and this entire business deserves to fail.

Take your business elsewhere. We will be notifying our insurance company of this fiasco and demand they no longer recommend this terrible company to its customers.