Dean Custom Awnings

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They come down to me last Friday for an estimate to fix the fabric of an awning i bought from them,which got torn by the seam, they came down and gave me an expensive price of $350, they told me it will take 1 week to fix it, so i told him i will give an answer in a few days, i called them back Monday morning and they told me it will take more than 2 weeks to fix it, i understand they are busy now, but common its just from Friday till now what can happened in this short time also the attitude they gave me was very BAD