B J Grand Salon & Spa

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CLOSED NOW - Opens at 8:00am

Bj's on 6th steet - My wedding day appt was 8:30 (the earliest time they would give me). 2 days before my wedding I was told that I was the 1st appt. On the day of my wedding my hair stylist was blow drying someone's hair so I didn't get started until 9:15. It took a couple of hours to do my hair & after I got my makeup done, I had to go back to have my hair finalized. I was supposed to be done at 10:30 but wasn't until around 12:15. I ended up missing out on photography & was late for the ceremony. I called the following Monday & was told by the manager that I should have told her I was on a schedule. I thought with a wedding, a schedule was a given. I didn't want to get all worked up but I repeatedly told the hair stylist I needed to hurry. She kept apologizing and my photographer called many times trying to get me out sooner. The manager said I wasn't late bc I got started late but bc the hair sylist had trouble with my hair. My wedding party except for one (some started 1.5 hours after me and the one left

was waiting on me to get her makeup done) were done before me. I was told my makeup couldn't be done while I was waiting bc the makeup artist wasn't there yet. The airbrush makeup didn't blend well so I had to address that myself and some parts of my hair fell out. That happened during the trial run so I warned her & she assured me that wouldn't be an issue. I was able to easily address that with more pins.

Cost:

Trial run-makeup, fake lashes, & tip: $70

Trial run-hair & tip: $75

I was told I needed to buy another set of fake lashes for the wedding, lip liner, lip gloss & hair spray so I did - $75 plus

Blow out engagement pics & tip - $40

Blow out reheasal dinner pics & tip - $40

Wedding day makeup with eyelashes & tip-$70

Wedding day hair-$75

When I went to the salon, I was never started on time. If given the opportunity to redo somethimg about my wedding, I would pick another salon. I recommend you pick another place.

I have been going to BJ's for over 15 years. Tisha is the best!!! She has cut and highlighed my hair for almost 15 years. Unfortunately; I can no longer afford to go there. Every time Tisha got promoted, my cost would go up for the same hair cut and highlight. Tisha deserves to be promoted; she is that good; but why do I have to pay more every time she gets promoted? I certainly understand the rates going up over the years, but this was getting out of hand. And, if you don't make an appointment before you leave; it will cost you more if you just call in when you are ready for a cut. (new rule is bad). Thank you Tisha for everything. You are the best at what you do; I just simply can't afford you any more. My 5 stars are for Tisha. The establishment and management gets one star.

So unfortunately, I am going to have to write probably my very first negative review (in my life... and I'm 30 yrs old). I have been going to BJ's in Springfield about 6 years for my skin care after having grown up in CA and lived in cities such as New York and Chicago I had found an esthetician that I love love love! Shelley Edminston. She is amazing... to be honest she should be working in a high end spa or owning her own business. Today I had to say goodbye to her... I had a horrible experience where the General Manager Pat Moody made it a point to humiliate me in front of staff. I bounced a check over the holidays after forgetting to transfer funds. Already super embarrassing, I sent payment to the corporate office and booked an appointment to have my eyebrows waxed (I'm sure is proof I wasn't trying to elude payment). Upon arrival the GM Pat Moody approached me and asked me to step into her office... with the door open and staff coming and going she proceeded to speak to me in a condescending tone as if I were a child. When I told her I sent payment she drilled me for details in what form of payment and when I sent it etc. All the while I am thinking to myself "I have always paid by check... hundreds upon hundreds of dollars over the course of 6 years and have never once bounced a check." After I asked her to speak to me like an adult and further insisted I sent payment I finally had enough of her harassment and told her that although I loved Shelley I would not be coming back to the salon, she just smirked and replied, "Fine with me". The two worse things than being humiliated in front of staff and the general public is that I now have to find a new esthetician (probably go to Appearances since I get my hair done there and they are phenomenal) also Shelley loses tons of business. I have referred clients to them and will be disclosing this info to them immediately. There was way more mature and humble ways to handle this matter Pat! Maybe woman to woman... or GM to respected client. I reached out to Gail whom is a business affiliate(maybe part owner) and some of her comments left me to be a little bewildered (for example I'm not certain but changing your policies to deducting the payment made by a bounced check from your technicians is probably illegal but I have contacts at Dept of Labor... I can look into it for you. I will be posting this review everywhere and anywhere. Beware!!!! A spa is suppose to be an experience that's relaxing and private not a cattle herd with an anything goes policy in regards to the way we mistreat delicate situations and paying clientele.

i visit the B J Grand Salon & Spa on Robbins rd , and was very upset .. :-( , i am new in this town and looking for service for my wife , step in to look-around the place , the place look not bad , .... introduce my self .... asked for service and packages ...... hardly got the brochure ............ and .... left without attention !!!! for new client ?! nice .... i am not sure if will be back ... maybe not .. maybe not , ... but already figured-out : not much in Springfield to compare and choose .....

been going to bj grand salon for sometime because of the damage to my hair and seeing a color specialist. because i have gray hair and need my roots touched up i go every 4 weeks. each time they would do my roots with permanent so i was told, but would always run the color not only on the root but two to three inches down the hair. since my hair is porus and absorbs color fast it would take darker but each time for a root job they would cover the root in the same matter. my hair has been lightening but because of the repeated root touch up they believed was right, created a band close to three inches long of black hair from color being put over color. to ease me and cover their butts i was told to put lowlights in to blend it. which the lowlights turned black. to cover the fact my hair has been getting darker they would throw red toner over it. my hair is so many different colors because they never stuck to the same routine for porus hair that i am back to what i went there for in the first place. wasted time and money.