Henderson Eye Ctr

Write a Review217-698-9477

CLOSED NOW - Closed

Went to get my son's eye exam for school. Staff was not well trained to check a 5 yr old's eyes. He is very shy of new things and this was his first eye exam. Though they say they do kids' exams all the time, they must be teens or older. Had to come back again to complete his eye exam because they could not get him to open his eyes for the eye machines. Even with the second exam, was told it may not be completely accurate because he did not read all the letters/numbers on the eye chart. (He is 5 years old.) Then 2 months later, received a bill with no insurance on it even though I gave them my insurance card. Called them, they were not helpful and seems not knowledgeable either in insurance information. Tried to make up about my insurance not paying. I called insurance before I talked to them and got all the correct information, including they are on the plan, plan number, ID number. When I talked to the eye office, they didn't even ask for the information even though I offered.

The staff was friendly. I gave a poor rating because my lenses weren't correct. I wasn't spoken to much at all about my eye sight during the exam. Rushed in, and had my eyes dilated with out warning - so I couldn't return to work and had to take the rest of the day off unexpectedly. I went back to my previous eye doctor who I no longer have coverage with through my insurance. I'll pay out of pocket going forward.

I had previously contacted the office regarding new lenses that I had been fitted with and they were not accurate. Contacted the business on more than one occasion and was not willing to pay for the lenses until they were corrected. Was told to pay for them and then they would re-check. Now that a year has passed with NO resolution I've been turned over to a collection agency and I have refused to pay at all. I'm not pleased with the results of this office and will not return.

I have been a patient of Dr. Henderson's for several years now and he is the most thorough doctor I've ever been to. He will take his time no matter what the situation to make sure you understand everything he's explained to you. He is so knowledgeable in all areas of the eye as well as just general health and well being. He is NOT quick to do surgeries or prescribe things unnecessarily. The optical dept staff is equally wonderful as is the front desk staff and nurse, etc. Wonderful clinic!!