Database - Everything Apple

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was very disappointed in our service by Database. My husband and I welcomed our sweet daughter in February, so you can imagine my dismay when our hard drive crashed on our relatively new iMac. I was terrified we had lost all of those PRICELESS pictures of my pregnancy, her sweet little squishy face immediately following her birth, newborn photos/videos, etc. When I heard that Database could likely retrieve all of our data and transfer to a new hard drive... I was elated. We agreed to pay for the data recovery and transfer (HAPPILY), and Database was supposed to work on it. We didn't hear anything, didn't hear anything, didn't hear anything, so we finally called them to see if it was done. Not only had it been "done" for quite some time (no phone call), but they had shipped off our hard drive to be disposed of WITHOUT transferring ANY of the data. So, YES, I did lose all of those precious moments we had captured at not at the misfortune of failing technology, but at the hands of a careless and unprofessional staff. I was extremely disappointed in this company's attention to detail (obviously), professionalism, and service. I will not be going back, and I strongly discourage anyone else from doing so either. This totally bums me out to type considering I am huge supporter of small, local business, but I do NOT want anyone to have to go through that same heartbreak I experienced.