John Youngblood Kia

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CLOSED NOW - Opens at 8:00am

I absolutely hated my experience with Youngblood and regret ever purchasing from them. I would never ever recommend Youngblood to anyone, and would highly discourage them from purchasing or servicing their vehicles there. In order to give you an accurate and unbiased review, I've detailed my experience below (it's quite long but gives you a good idea of how your experience will most likely be). The Service department is the worst I've ever been to, and although my car is under warranty, I take it elsewhere to be serviced now. I purchased my car from Youngblood pre-owned 6 months ago, and have needed several things fixed on it since (which I understand, it is not a new car).



Issue #1: Originally, as part of the purchase agreement, they were going to fix one of the lights on the dashboard, and told me to schedule an appointment with Service whenever. I called to make an appointment the next week to have the light replaced, and when I picked up my car after the appointment, they informed me they had diagnosed that my light had a short in it and needed to be replaced and that I would have to schedule another appointment to have it replaced! They also were going to charge me for the appointment and the new part. I told them that it was part of my purchase agreement, but they refused to call Sales and told me I would have to call Sales to have them send it over. After failing to get in touch with my Sales representative several times, I gave up. They ended up waiving charges for the diagnostic appointment to tell me exactly what we already knew, but still wanted me to pay for the light to be replaced. No communication between the departments whatsoever, and an actual refusal to communicate when asked by the customer.



Issue #2: About a month ago (5 months after purchasing), the battery died, and needed to be replaced, as it couldn't be fixed with a jump. I have a hybrid, so I wasn't sure which battery was the main problem. I scheduled an appointment for first thing in the morning at 8:30 a.m. and dropped my car off the night before. At 8:30 punctually, I showed up at Service to make sure my appointment was running on time and get things taken care of. Although I received TWO confirmation emails from their website about my appointment, they said they had no record of my appointment, and it would probably be pushed back until the afternoon. The service tech, Neal, said it would most likely be $80-120 to be replaced but they would call me if it was any more money so I could make a decision. I informed them I worked until 6:00 that night so they would need to call me when it was done so I could pick it up before they closed. At 5:15, I received a call that they had already done a complete replacement for $240, and that I would need to get there in the next half hour to take care of things before close. I asked if the replacement was covered by my warranty, but they couldn't find my warranty on file. So I spent 20 minutes on hold with the Sales department to try to track down my warranty. I ended up paying over the phone and was told I could pick up my keys in the Sales department. When I got there, they had the incorrect keys and I had to wait for another 30 minutes while my keys were tracked down. Although my appointment was at 8:30 am, I had to make several phone calls, paid much more than I expected (I would've taken it elsewhere to be replaced if they would've called me like they said they would), and in the end, I wasn't finished with them until 6:40pm. Since they didn't finish my car until so late in the day, Neal told me he didn't have time to discuss what was wrong with the battery, and why they replaced it, and said he would provide a detailed report or call me the next day. There was never a report to be picked up and no phone call was received.. All in all, utterly unacceptable and unprofessional. I tell everyone I know to avoid Youngblood.

T.J. Johnston is first class. So is Youngblood. I am not an easy person to sell a car to, especially a new one. I actually tried Youngblood about 7 years ago and straight up walked out. They were vultures back then. I can honestly say it's the best experience I've ever had at a dealership. They actually listened to what I had to say and applied it. That's rare at ANY dealership...

Don't trust Chuck W. -he's a dishonest person.

I have had outstanding service while purchasing and servicing my vehicle at younblood!