Lorenz Plumbing Heating and Air Conditioning

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My Family and I have been waiting almost two weeks for someone to come look at the ac in our new apartment. They have not even showed up from what I can see. It's currently 85 degrees in our apartment and 81 outside. My landlord and I have been nonstop talking about this and there has not been a conclusion on anything. Period. I can tell you if I had a problem with the ac, heating or plumbing in my house, these people would be at the bare bottom of my list, if at all. It has been the absolute worst experience I have ever had with an HVAC company. My family and I just signed a lease into a new Apartment... Supposed to be a time were happy... instead we are sweating and in terrible moods all day until we go out to the car to cool off on those days. Terrible.

On behalf of the Board of Directors and staff of the BBB service Southwest Missouri, Inc. we wish to congratulate you on your ethical business standards.



During the past year we have received 173 inquiries and 0 complaints on your business.



The BBB surveys your customers to obtain a dollar value of what they might spend with your company and that was $20,000.00



Thanks,



President/CEO

Subject: Service call last Wednesday



This is the first time I have ever written an endorsement note for a repair technician.



Dave really impressed my wife and I with his knowledge, skill & pleasant personality!



Thanks!