Vogue Cleaners

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CLOSED NOW - Opens at 7:00am

On Sept 6th 2017 my Fiancée took her wedding dress to Vogue Cleaners on South Freemont Ave to be cleaned and pressed. She was told it would be ready Sept 15th. At pick up on the 19th, she noticed the dress was not properly pressed in several areas. She told the manager who said he was embarrassed and would take care of it. At the second pick up she paid $106.05 and left. When she got home to try on the dress, she noticed a large 3" stain that was not there before. She returned the dress and the manager acknowledged they were at fault and that he would take care of it. When she returned to pick up the dress again on Friday afternoon the 22nd, she inspected the dress at the business location and found very large wrinkles that were not there before. The employee at the location (Tall thin male with large earrings) acknowledged the wrinkles. She asked if it could be corrected. He said “Um yes, the only problem is, our boiler won’t be back up until Monday. Due to the wedding date of Sunday Sept 24th she took her dress to her seamstress to repair the condition. At that time the seamstress inspected the dress, which she was intimately familiar with, and found there was now a button missing. The seamstress was able to correct both conditions after approximately an hour of labor. After receiving a phone call from my Fiancée who was in tears, I contacted the store and talked to the counter guy. I told him I wanted to speak with the manager or the owner. He told me that was not possible. I told him to have them contact me that evening. After not receiving any contact, on Saturday September 23rd I went to the Freemont location to request a refund because the dress was now damaged and the dress was not pressed properly (Very large wrinkles present). I spoke with the guy from the night before and informed him I needed to speak with a Manager or owner immediately. He resisted and told me he was not allowed to contact them. After telling him I was not leaving until I spoke with a manager or owner, the manager magically appeared from the back. I explained to the manager the problem and requested a refund of $106.05. His response was that I was trying to scam him. I informed him I had pictures from the final pick up with the large wrinkles. His response was that we wrinkled it after it left the store. I tried to explain to him that the inspection took place in the store before it had left and that his employee acknowledged the condition. He interrupted me and told me to go ahead and sue him. This company seems to be completely incompetent and extremely rude. I would recommend staying as far away from this company as possible. They are very expensive, have very poor quality service and horrible customer service. There are much better options available. After the wedding we took the dress and suits to another cleaners who were able to clean and press correctly the first time and for 25% less cost.