Jensen Gardens
20710 S Highway 50, Springfield, NE 68059
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11/06/2017
Provided by YP.comVery great products and selection of items. Very nice people that cared more about the service they gave then the money they made. Very reasonable prices. The rocks that we purchased were very good for our project!
06/22/2016
Provided by YP.comWe had multiple plants and trees die and toward the end of the warranty period, Jensen Gardens began to refuse to replace the items that died. From the very beginning we had weeds/grass growing through the mulch b/c they didn't remove enough soil with the sod cutter. We had River Birch trees planted with dead limbs in them that we had to cut out ourselves and 3 pine trees that were planted in a wet area of the yard so they all died. I had to contact the BBB b/c Nate Jensen would not return our phone calls -- in the end the company asked us for an addition $140 to replace the dead tree on top of the $12,000 that we originally paid for our landscape design. Definitely keep these things in mind - poor customer service and refusal to replace dead trees - and look into other companies!
Dear Marsha, I am sorry that we are unable to meet your demands. We strive to provide the absolute best customer service to our customers. We returned your phone calls the same day. We replaced two of your trees under warranty over the past 18 months. We noted when replacing the second tree that the area was excessively wet, and we notified you in writing that the trees were getting too much water. After receiving your third warranty request, we called and set an appointment for our on staff Nebraska State Certified Arborist, Bernie Bailey, to meet with you onsite to assess your trees and determine what was causing these trees to die. Our Arborist took several soil samples and found that the soil around your trees was severely over saturated. Unfortunately, we cannot be responsible for tree loss due to over watering, as stated in your signed agreement. In a good faith effort, we offered suggestions on how to solve the problem and also offered you 50% off of a new tree. We wish you well in fixing your water problem and successful gardening.
10/07/2010
Jensen Gardens crew showed up and got started right away the buit me a full foundation lanscape all the way around my house. I had high expectations when they started and I am very picky about every detail, I knew i would find things for them to fix or change. upon them finishing the job the foreman on the job walked me around and went over everything with me making sure it was done the way that i wanted. i could not find one thing on the whole job for them to fix or change. the work totally surpassed my expectaions. They are true craftsmen.
12/04/2009
Jensen Gardens landscaped my home last year and designed a beautiful retreat for me. The disigner did an excellent job for me and custom tailored it all to suit my personal tastes. The crew did a phenominal job, and was very friendly, and professional. I am very pleased with the company as a whole and would not only use them again, but also I would refer them to all my family and friends!
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Phone: 402-253-8880
- Payment method
- master card, visa
- Other Links
- Categories
- Landscape Designers & Consultants, Garden Centers, Landscape Contractors, Snow Removal Service