Advanced Medical Equipment

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Terrible service. Rip-off artists. I made a service call to get equipment fixed. My name and number was on the ticket. They showed up unannounced, diagnosed the wrong equipment and charged me for it, without my presence. When they returned to re-do the job, they showed up again unannounced and fixed equipment that wasn't broke and hid the broken equipment behind a stand in bedroom. Very unprofessional. I did not get an apology and corporate office would not return my call at all, within one week. Advanced medical kept offering to give me a discount off of another visit, yet never fulfilled the initial service order. BAD BUSINESS. I AM REPORTING THEM TO BETTER BUSINESS BUREAU. If I could rate them, they would be in the negative.

Went to this business to acquire a power wheelchair, as I have health problems that make a manual chair increasingly difficult. Explained to them that, without a power chair, I have not even been able to leave my house. I had the required assessment done with my doctor, and heard nothing from them for weeks. Finally found out after repeated calls to them that my doctor had done the paperwork incorrectly. Got it fixed with my doctor. heard nothing from them again. After a few more weeks of calling, finally found out that they also required a physical therapy evaluation. They were supposed to schedule it. finally scheduled it myself when they never called me back. Physical therapist sent them the paperwork within two days. A week and a half later, I started calling again, and was told they were waiting for the paperwork to be signed off from my doctor. Another week later, I called back and found out they had not even sent the paperwork to be signed off by the doctor until almost a week after they claimed they had. The doctor assessment done on March 31 was valid for 90 days. They never mailed the PT assessment to be signed off until July 1, the day the doctor's assessment expired. They were not timely, not organized, difficult to contact, did not keep me accurately informed about what was still needed, and delayed everything for a period of three and a half months. It was frustrating, time-consuming, and in the end, all for nothing I now have to begin the entire procedure again (with another company) in order to obtain my power chair. Which, as the other company informs me, should be in about four weeks, start to finish. Sadly, Advanced medical Equipment chose to waste three and a half months of my time before I found this out. I will not recommend this company to anyone.