Dairy Queen Grill & Chill

Write a Review937-399-1812

CLOSED NOW - Opens at 11:00am

I went to Dairy Queen at 215 E. Home Rd. Springfield, Ohio. I ordered a mini Jurassic Park blizzard. After taking one bite I noticed something tasted funny. The cookie dough was freezer burnt. I politely brought this to the manager's attention. She told me I was wrong, that there was no way it tasted bad. I simply asked for a different flavor blizzard or my money back since I was unsatisfied. The manager refused and walked away. I asked again to speak with the manager and ten minutes later she returned up from screaming that she had called the store owner and that he could take care of my concern. Mind you, I am being as polite as I can be knowing it's no ones fault in particular, I just was not satisfied. After about 15 minutes the owner showed up, his name was Tony, and had the exact same rude attitude towards me. All I was asking was that I be satisfied with the money I had spent. I was again refused any sort of assistance with this. After discussing the situation with the manager for about 10 minutes and realizing I was getting nowhere, I left the store with the store without the blizzard that I had taken one bite of and I was out the money that I had paid for this. I have worked customer service my whole life and have never seen anyone treat a paying customer so poorly. I am extremely dissatisfied with the service I was given.

The lady told me at Dairy Queen that she could not remake the banana split unless I pay another $3.69 but then I told her no I am NOT paying the money again for something that they got wrong I told her it was poor customer service to argue with the customer then she said that she will give me my money back so I guess the joke is on her I got my money back and she got a banana split that she can't resell