Apex Appliance Repair and HVAC Services

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Seriously aggravated. Called because our washing machine was rocking wildly, and scheduled a consultation appointment. He came out and said that the spider support inside the drum was broken, and he had to order a new one. Paid him for the part and his service fee which he said was higher than others but would be applied to the services when he put the part in. $120 later we waited 5 days and didn't hear from him, so called and left a message. No response for two days so I called again and got ahold of someone who said the part still hadn't come in. 3 days after that after not hearing from them I called back and was told the part would be there that day but they wouldn't be able to get someone out until the following afternoon. Nobody showed up. Nobody called. I tried to call the number on their website and had my call declined after 2 rings and got a text message "I can't talk right now. I'll call you back shortly." Two days later I called back and left a message asking for someone to call me back. After having no washing machine for close to 2 weeks and two young kids we finally had to buy a used washing machine. I will be asking for my money back on Monday.

I wish the best for Kevin but I paid him to repair my heater and he never finished the job. After 8 or 9 months and threat of legal action I finally got my money back. I don't think he is licenced or bonded either.

I hired Apex Appliance and HVAC to repair my washing machine. Kevin came out and told me it was the bearings and would need to order the part. A week later he came back to replace the part but could get the nut off even after banging on it. I never saw the replacement part when he came. Kevin said he'd have to cut the nut of with a cutting torch but didn't have one. After a few days I was told he had to order the nut/bolt from Portland. At the time Portland had terrible snow storms and couldn't get the bolt here for a few days. I've not heard from him again. I've called and left messages four times with no response. I would not recommend Apex also knows as Willamette Appliance.

Super knowledgeable, very friendly and the best prices you'll find! I will be doing business with this company again. Thanks Kevin!

very disappointed in customer service. contractor made agreement with my warranty company and obviously changed his mind. will no answer or return calls. I now have been without a fridge for 2 weeks just be honest and tell customer if you decided not to take job.

The owner was very timely, knowledgable, personable, thorough, and efficient! Couldn't be more satisfied!

My furnace/air conditioner wasn't cooling properly, it was barely forcing air through my floor ducts. I called Apex Appliance Repair and HVAC at 9:00am and they came to my house 4 hours later. Kevin was prompt, professional and immediately found the source of the problem. He made the repair, added refrigerant to my air conditioner and was done in less than 2 hours. I appreciated the fact that he was able to do the repair on the same day I made the phone call to him, especially since it's now the air conditioning season and he had other repairs to attend to that day, as well. I will definitely use Apex Appliance Repair in the future.

Had a great experience with Kevin from Apex. Our washing machine died on a holiday weekend and Apex was on the spot and came out to take a look. Rates were good and service was honest. I would recommend APEX for any appliance repair needs!

Had the guys from apex come out to e ork on our True display coolers. We had other companies come out, but apex fixed them right and at a great price. We are having them do other work at our business. Sam

Kevin traveled to Creswell to fix my washer. After he left, the washer was still bouncing around so I called him back. He had to order a part that took a while to get here since it was back east. He kept in contact with me while we waited for the part. He promptly came back out, put the new piece in & my machine runs like new again. His price is very reasonable. He didn't charge me for his time to make another trip to put the new part in. He is very honest, hard working & just a nice guy to have working on your appliance. The first day he was out was on a Saturday & he had plans to watch the Duck football game, but he fit us into his schedule anyway which was great. I will recommend him to everyone I know that needs an honest repair man. FIVE STARS !!