Springfield Hyundai

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I have been going to Springfield hyundai for years. Has always been a pleasure .
My recent visit at service was great, Michael helped me out, kept me informed. a real gentleman. I will be back.

I like that I can come in Saturday's for an oil change. I'm happy with the service that they performed.

It was easy to get a great car with the deal I wanted. Great help from everyone at Springfield Hyundai!

Benjamin & Karen S.

Lies, Lies, Lies, the long and short of it. Good old high pressure and bait and switch. They'll tell you the car has features that it doesn't just to sell the car. Told me it had automatic emergency braking, it don't. Told me it had a heated steering wheel, it don't, said headlights move with steering they don't. I've talked to Hyunda USA they said they would follow up. They didn't. Chris Bernicker never returned my email, the sales person did call and tried to tell me he never said the car had those features. I felt so stupid when I took it in for service. I was asked, don't you read the owners manual when I said the features were not working.

I do not think the service department is trustworty based on my two experiences of having my vehicle serviced there,

We had great service from keith in buying a used 2004 Dodge Dakota, but everything else has been a nightmare. First of, it's nearly impossible to get a hold of the right people. Whoever answers the phone, IF they actually answer, transfers you continuously to god knows who until you get disconnected. We were also told several times that they will have someone call us back and that they "will personally walk the contact information over" and of course that's absolute horse crap. No one knows who is in charge of what so if you do not have a specific contact, then good frickin luck. The service/repair people said that they fixed things that were actually not done. And then when we point this out they would flat out lie and say that they never said that. Horrible horrible customer service. For once, it was the sales department that actually did their job. I DO NOT recommend this place at all. Ignorance runs too rampant.

My fiance's car is a 2007 Hyundai Tuscon. She got this installed from Hyundai of Springfield as an option on her car when she got it brand new. They did the installation themselves or got it outsourced. She called them today and they said to call corporate. Their comment is "It's not covered under the 5 year 60,000 mile warranty" anymore. I'm sorry, but that's not going to sly with me. Sunroofs don't just fly off like that, especially on a daily driver. She's lucky no one was right behind her and got injured or died from that being on a major highway. Right now the car is just sitting in the garage after she got it home. I will be making sure that someone is paying for this besides us!

Springfield Hyundai is a relaxed, layed-back atmosphere. Our salesperson rose, was very friendly and professional. We would Definitely do business with them again.

John and Norman were great! They welcome you and answer all you questions honestly! They work with you and the manager does too! It was a pleasurable experience again! Thank you Springfield Hyundai!