Impression Bridal Wear

Write a Review832-947-2000

WORST EXPERIENCE OF MY LIFE!

DO NOT! I REPEAT DO NOT buy your dress here or you won't have a dress for your wedding. We are now 10 days out from my wedding, I have missed my bridal portraits date already due to being told my dress would arrive mid April so I scheduled around that. I spoke with Craig (the manager there) who could care less and is rude as hell. I feel i should be compensated for the stress and the fact i did not get to have a bridal portrait session. I only asked to not have to pay for the alterations being 177.xx and thats not even half of what the bridal portraits cost which are non refundable i paid the dress and I gave them them contract as they requested! I have spoken with them at least once a week in April to track it but no one knows anything about tracking there, finally I spoke with Craig the first week of May whom he informed me he went to corporate to discuss the dresses that were late(mine being one of them) and that it was supposed to arrive Thursday May 7th,but I was told I could not come in til May 11th, after being offered an appointment on the Saturday before. Craig's excuses this whole time was he had been hiring and firing people and had bad training that's why i've been lied to over and over again. First lie was dress to arrive mid april around the 15th, Second lie last week of April was dress was to arrive May 1st, third lie May 1st was dress was to arrive May 5th. NOW after going back and forth im being told I was never talked to Craig, he never informed me he went to corporate I was never told all the dates above and that I am a complete liar and that someone called me April 10th to tell me my dress would be here May 8th (never happened), I offered up my phone bills since its not on there and he doesn't have a clue who called me just said "someone did" and it was in the notes in the computer. I asked for the notes and the contract both were refused to me. This whole experience with them has been a complete nightmare. DO NOT GO HERE-- -Ashley