Quality Home Furnishings
1541 E Broad St, Statesville, NC 28625
Reviews
05/18/2015
Provided by YP.comA little bit of everything from used items to new, custom furniture.
05/15/2015
Provided by YPmobileHorrible customer service! The entire experience was UNACCEPTABLE! As a business owner I can say I would never treat a customer like this and could not stand to see someone treated like this! From terrible sales policies to the worst delivery experience I have ever dealt with I cannot recommend this business to anyone! It makes other "local businesses " look bad...
Unfortunately this was one of those situations where nothing we did was going to please the customer. We were cursed at, threatened, and treated with no respect from the beginning from this users mother. We did try to please this customer by offering free drop off only delivery. Our delivery driver, upon arrival, was berated and cursed at. We do charge for delivery and this buyer knew that but simply did not want to pay for the service. We understood she was on a fixed income and did our very best to try and assist her needs. We pride ourselves on great customer service but in some cases no matter how hard you try, some people refuse to be happy. The person who left this comment was not in fact a customer of ours but a relative who was not privy to all of the facts of this particular situation. We do hope that she is enjoying her custom ordered sofa. We have definitely used this as a learning experience and from now on will make sure that all customers are aware by signing a form that they are responsible for picking up or paying for delivery. We do have all buyers sign our policies, as did your mother, so if she did not agree with them she did not have to sign. She was a very informed buyer just wanted to try and change the rules after she knowingly signed them.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Sat: Sun: - Services/Products
- We carry a little of Everything including dining room sets, bedroom sets, living room furniture, sleeper sofas, mattresses and more all at deeply discounted prices.
- Payment method
- visa, master card, discover, debit, cash, financing available, mastercard, amex, all major credit cards
- Location
- Right off exit 50 from I77 to the JR Factory Outlet shopping center beside of Glutton's Restaurant.
- Categories
- Furniture Stores, Furniture Renting & Leasing, Home Decor, Mattresses
- Other Information
Price Range : Below Average