CarMax

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CLOSED NOW - Opens at 11:00am

At the time of the purchase i didn't know the car be bought it was involved in a crash, high interest 15% (that's what we got),and the extended warranty sucks, its been 3 months driving the car and i already have problems with the transmission, breaks and the key ...overall experience not good, avoid this place if you can

I walked into the Sterling Carmax and there were at least 5-6 sales people just hanging out, chatting with each other. Not ONE PERSON even approached me. I walked over to the computers to look up the inventory and then walked around looking for someone to help, because I thought the sales people standing there with their arms folded were actually helping customers. When I realized they were all just standing around talking to each other, I started to walk out until Hadi happened to walk up and ask if I had been helped. He was very polite and helpful, but I'm sure he was embarrassed when he opened the trunk of the car I was looking at and water poured into the trunk of the car and I said no to even driving it. The other cars of the same make/model, smelled like feet, which tells me that they were water-damaged. I have no complaint about Hadi at all. But the overall impression at that Carmax was that things must be pretty good to have so many sales people standing around, not acknowledging the customers.

I don't think I'll be going to Carmax any time soon.

They are very helpful with information about cars, My husband and I were satisifed until now. We got all our cars from them. I will recommend that place to whomever I know wants to get their own car.