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Reviews

07/08/2011

Poor customer follow through

Nice shop. Had to drive there today (40-60 minute roundtrip) to return a sweatshirt that I ordered for my daughter through her school. It was a bit overpriced and had a $9.50 shipping, but we thought it would be nice for her with her name embroidered. It arrived without the name and was huge! The other student washed hers and the ink came off. The contact person said we could return it, but apparently he doesn't work there anymore so ...no return. They did however refund the cost of the missing embroidery without any adjustment to the tax or shipping. Bummer for us. Lesson learned. One less customer for Heritage Embroidery.... until I tell everyone I know. I'll be the parent helper to research other embroidery businesses when they order again this year.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
SunClosed
Extra Phones

Fax: 651-430-9660

TollFree: 800-669-9220

Payment method
amex, discover, master card, visa
AKA

Heritage Embroidery & Design

Other Email

Categories
Embroidery, Fabric Shops, Screen Printing
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