Northern Tool & Equipment

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Thank you Connie.

The situation: Something broke on my commercial grade vehicle’s hydraulic system. I traditionally started with the so called, commercial vehicle mechanics. Of course, this was just for my own amusement. I already knew the answer I would receive. However, I still delight in watching their facial twitches and convulsions as they tried to figure out what part I need or what they’re doing for that matter. Next, to get serious, I Web-searched hydraulic shops and parts. I found “Northern Tool and Equipment” in Stockbridge, GA., that was only 28 miles away. I called ahead and talked to “Connie,” a sales associate. She told me of their wide selection based on my vague description. I was skeptical and worried that this was going to be at least a 3 store search. On the way, my GPS decided to stick at the last 6 miles as well. I called again and was connected to Connie. Her navigation was spot on as well as her description of the ample parking available per my vehicle size. Arriving, I sought her out and she assisted me in finding the part, “the exact part,” and I learned its proper title. That is: a, ¾” Male Pipe x ¾” Female Pipe Swivel, Hydraulic Adapter. I knew this part was going to be difficult to find. That is, if I went somewhere else. I was wrong in my assumptions and gladly so. The parts were $17 including the new roll of Teflon tape. However, I only left after spending $167.08, because I just had to! But let’s compare the average of $150hr labor and parts markups from the aforementioned diesel geniuses. So, thank you Connie for saving my boss money as well.

Northern Tool and its staff gets what it takes to survive as a “brick-n-mortar” in an increasingly online world. If you want to get me and others going through those doors, you better bring your best attitude, knowledge, and work ethic to work. Connie did. And again, thank you Connie.