Bank of the West

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I have been at this bank since it was union safe deposit bank whom I really liked and then it switched to bank of the west it has been the worst banking experience I have ever had. I've had three or four accounts there one account at overdraft protection which I paid a monthly fee for and you still over there my calendar charge me $35 how is it legal for you to charge me twice for the same service when I was paying a monthly fee for overdraft protection I was not protected at all. Paying for a monthly service to avoid overdraft fees and paying $35.00 for each overdraft. You were charging me twice for the same service. I felt robbed, not protected and I closed that account and opened a new one with no overdraft protection. Yet you keep paying and I keep paying the $35.00 overdraft fee, just the same as when I was supposedly protected. I have called several times and ask you not to give money that was not in my account I'm on a fixed income do you get to text deposit their monthly and the two together are roughly $2,500 and I will be switching banks after my rent comes out on 5th. I'm tired of you guys stealing money from my account account over and over and the last straw was this weekend when I put my card in and it said the machine was out of service and it kept my card is being held hostage at this time I have to pay somebody for their car to come and get it out of your ATM tomorrow.

Yes hi my name is Robert massa and I'm on my way to Bank of the West at 560 North Fremont Boulevard and I'm hoping that they're open on Saturdays I think they open at 10 a.m. and I'm going to try to withdraw $16 and see if my bank account work that's about it and all updates I'll update you if if I'm successful have a great day