Petco Dog Training

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The store I will always love, they always have what I need for my pets.

But GROOMING has been acting different from their customer service. My Husky had went to the lake a few weeks back and had his hair matted the next day. When my husband tried to take him to the groomers I guess they said They most likely will have to shave him. My husband didn’t like this, it took a couple more weeks for us to call again and I talked to one of the employees trying to understand on there end of how they might need to shave my husky because of his hair, I was being pretty understanding on how that might be too much time on there end. Then I looked more into it and called other grooming salons who told me it would just take more time and they can get out his matted hair and then one grooming salon said they have been getting a lot of clients from petco grooming from the bad costumer service and that they didn’t need to shave my husky and that it would just take more time. I don’t know what the reason petco grooming would feel the need to say they most likely need to shave my husky, maybe because they don’t want to take that extra time of there job to do it or if it’s just a new policy for them to get dogs in and out quicker for the business. Either way it’s really disappointing that’s the only option they had for my husky.

A while back I came to this store looking for a doggie bed. One of their senior sales assoc. helped, showed me the best one they had, which cost $100 plus tax, said that the outer material was tear/ bit/rip proof, had a lifetime warranty which Petco stood behind, no questions asked. So I made the mistake of buying it. It lasted only about one week, before falling apart!!! I took it back with the receipt immediately. I was willing to just exchange it for the identical item. But the store manager was rude, obnoxious, abrasive, & insulting! Not only did she say that it had no warranty, refused to give me the name and contact info of the manufacturer, AND refused to do and even exchange or refund because it (sic) "was no longer it the same condition that it was purchased in." Daaaaau!!! It seems to me that a $100 dog bed should last longer than one week, yes? They also refused to give me the contact info for their corp. office! I went back to that store dozens of times, but always got the same excuse, plus after 30 days they also asked why I waited so long, and now it is too late to do anything to help me, and just offered a sarcastic sooo sorry! I though that maybe that was the bad attitude of the one store, so I tried going going to several other Petcos in the area, but they were almost as bad and refused to help me any. So I googled their corp. headquarters, expecting to get some help from someone helpful there. Buy they were just as rude at their corp.headquarters, refused to talk to me, made call a different phone #, got a recording, & promised to call me back promptly, but tbey never did call
me ever! Apparently their rude crappy customer service is part of their corp. culture, & is like that at all their stores, & all the way up to their corp.headquarters! Wish I'd gone 2 PetSmart instead, were I 've spent $200/week on my many dogs ever since!!!