Beltmann Moving and Storage

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We actually had two moves by Beltman. The first move, which was a long distance move went very smoothly and I was very pleased. The problem occurred with a local move. The move did not take place on the day it was scheduled and we were not informed until 4:00 pm the afternoon of the scheduled move day that they were not coming. Earlier in the day we were assured they would definitely be coming. After repeated phone calls in the afternoon where there was no answer, we were finally notified that the move would not take place and was given no reason. As a result, we incurred additional cost because of there failures. The move took place the following day however they broke a lamp and damaged the dryer. This move was only a distance of less than 30 miles. So far we are not getting a timely response on addressing our damage claim. We have used North American Van Lines numerous times for long distance moves and have been very pleased. However this experience with Beltman has been extremely disappointing and I will undoubtedly make other arrangements for future moves

Do not use Beltmann for International relocation!!! Gary Deforest is a liar and will scam you on your shipment. His costs are based on the weight of the shipment but nothing was weighed since the household goods were nailed into place in the container. By some strange coincidence, the shipment weighed almost exactly what he quoted. I had no way to dispute this but think we were dramatically overcharged. Gary seems to be bothered when asked questions and his answers are not honest.



Lie 1: On 3 different occasions, I asked Gary for ANY possible additional costs. He confirmed repeatedly that his costs were ALL inclusive. Now I'm stuck with a bill for several hundred more dollars

Lie 2: He would be the sole point of contact and all moving related contact would be through him. 2 separate vendors contacted me, with no introduction from Beltmann/Gary Deforest and I had to deal with them.

Lie 3: Our ship sailed 9/11/14. NOPE! Our ship sailed 9/5/14

Lie 4: Our shipment would arrive 9/21/14. NOPE! Our shipment arrived 9/14/14

Lie 5: All paperwork and details were completed when the shipment was loaded. NOPE! I was hit with tons of paperwork and needed additional documentation that I had asked Gary specifically about over a month earlier. I even sent his the paperwork and asked him if it needed to be completed and I got no response from him. Our customs paperwork was not even sent to us until after the ship had sailed!!

Lie 6: Gary stated that nothing could be shipped in the car. His movers/packers stated otherwise and loaded items in the car

Lie 7: Gary stated that he would fix the incorrect packing list that his movers had created, and he didn't do that either.

As soon as he was paid, Gary disappeared, never to be heard from again.

We chose Beltmann not because it was the cheapest, in fact it was one of the most expensive, but because it had a good reputation. What a disappointment. Crappy service, inaccurate information, additional costs, incorrect shipping information. I'd say that overall Beltmann and Gary Deforest were slack, lazy, incompetent, and downright sleazy. If you are looking for a service oriented company- don't use these guys. If you are looking for someone to handle your international move accurately- don't use these guys. If you are looking for a fair price with a company who does what they commit to- don't use these guys. If you want a timetable you can rely on- don't use these guys. If you are looking for a low-stress move- don't use these guys. What a scam!!!