Team Blue Hand Car Wash-Detail

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BUYER BEWARE. I brought my vehicle Team Blue Hand Car Wash for a $60 hand wash and wax and when I got it back the front windows were covered in a waxy film and the driver side window was scratched. At first, manager Joe Svoboda admitted to me that he had seen their product have this reaction on someone's tint before but said he needed to talk to another manager and would call me back the next day.

When I called him at noon the next day, he said they did cause the circular scratches but said the workers claimed my windows were already gunned and blemished, which is not true. He also inadvertently admitted to me that this was what he was ‘told to say.’ I went back to TEAM BLUE HAND CAR WASH in Stuart, FL and confronted the manager, Nathan Cronin who was dismissive, condescending, and smirking at my frustration. His position at first was ‘lie, lie, deny’, claiming they did nothing ‘out of the ordinary’. Upon me asking him point blank if he was telling me I brought the vehicle with the windows in the condition in which they left his shop, he changed his story and pointed to a plaque which states they have no liability for ‘normal wear and tear’ which occurs to a vehicle while they are cleaning it. I told him I have had the truck cleaned at dozens of other car washes with no problem and he just pointed to the plaque and said, ‘Doesn’t matter.’

I shouldn’t have to tell any reasonable, rational adult that when you are having an argument with someone and they change their defense like that mid-stream, you know you are dealing with a liar. I left as there was clearly no point in continuing the conversation. I believe the manager, Joe, who took my keys when I first brought in the vehicle, knows the truth and feels bad but is not the decision maker. I will seek resolution through BBB and legal action if necessary.