Suburban Furniture

Write a Review973-927-7100

OPEN NOW - Closes at 12:00am

Great family owned store that is helpful, especially during these times where items are backed up. They are able to help by finding in stock items that fit my needs and the delivery team has always been clean and efficient whenever I have had delivery. Also great COVID precautions as well!

Huge selection, fair prices, knowledgeable staff, amazing service. Wonderful family owned, local furniture store. Been around forever and always has great furniture for the money and awesome service to back it up. Huge stocking program with immediately delivery.

Wonderful, family-owned store with fantastic, no-pressure salespeople. Plus they almost always have what I want in stock for quick delivery!

Customer service is abysmal. I went there specifically b/c they sold Flexsteel. The first salesman I dealt with never returned my calls. The second placed my custom order & told me the sofa would arrive 6-8 weeks. 9 weeks later I called & was told it was delayed b/c Flexsteel was waiting for enough fabric for two pillows. The sofa was done but they were waiting for two pillows & it would be at least another month. I called Flexsteel directly & was told they had informed Suburban it would be delayed (Suburban never contacted me about this) & that they wouldn't even start making the sofa for another month.

I called Suburban back to find out why they'd never informed me the order was delayed & why they'd lied about it being fabricated & sitting in a warehouse. I was talked down to, insulted & mistreated. I ended up just cancelling the order.

I just have to relate an experience... I went in, after very low pressure, easygoing explanations of the recliners I was looking at, I chose one. Paid for it, was told it would take 6 weeks to arrive. It showed up after about 4 weeks, and within 2 weeks, I knew I couldn't keep it. It gave me horrible back pain. I dreaded calling the store, figuring it'd be a big hassle to get them to take it back. What a pleasant surprise -- as long as you call within 30 days of delivery, they have a great return policy. I have to pay the shipping fee which I hadn't paid when it was dropped off, so I am out $84, but the rest will be credited back to my credit card. No questions asked. Now that is excellent customer service!

Stay far far away from here and don't deal with Scott he is a liar and cheat! I went in to buy my mother a Christmas gift trusted my sales man nice guy but still a sales man. The chair was on sale for $1000.00 from $1200.00 not bad but after I got home sears had it for $669.00 no problem they would match the price cool :) then told me they no longer had it in stock? After I was told it was and I could pick it up after 12:00 but after the price match it was gone and would have to be ordered Mmm I call BS! So I cancelled the order and got from sears. If you deal with them don't deal with Scott and do your homework first!

My husband and I went to Suburban Furniture about two weeks ago. I had been in the store a couple of times just to browse and get decorating ideas for my house. Now we needed a sofa for our family room so I went there because of the large selection of furniture on display. Our salesperson, Scott, asked us to look around and get a feel for what's in the store . He then checked back with us about 20 minutes later and explained that almost all of the furniture is in stock and we could have it the next day.

We liked three different sofas and couldn't decide which one to choose. Scott said we could change the fabric on the sofas if we wanted to. We came back the next day since we were confused and Scott helped us make the decision. We got delivery the next day as he said and we love the sofa. We'll be back for more furniture soon.

Thank you Suburban Furniture!!!