Pivotal Fitness

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Pivotal - Summerville is definitely one of the most amazing gyms I've had the pleasure to work out at. Their staff is always helpful and friendly, and they have lots of classes and services available to make the workout experience the best possible. The General Manager, Robert, will do what he can and always goes above what's expected to make sure the members and guest are happy.

Pivotal Fitness was my first choice after researching gyms in the Summerville area. I enjoy working out there. The open concept appeals to me. All of the equipment is top notch, and the staff is wonderful. I joined the gym for a year and it was very easy, professionally handled. I can highly recommend Pivotal Fitness.

Big gym lots of great equipment they also offer so many classes here that are affordable. Great location great place!

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE

Was told I was signing up for a TRIAL when I was actually goaded into signing a full year contract! And now the GM is refusing to cancel despite his employee (Dave) LYING to me! This place is a joke! Stay away from these con-artists at all costs!

Don't ever ask the guy Mike for anything. I scheduled a fitness assessment. I was 10 mins late. He said he couldn't do it cuz he was waiting for someone to bring him and didn't want to leave the front when was just standing around talking. Then I rescheduled and he pawned us off on someone else because he was playing on the computer. The ac is broken and it's freaking hot in there. They tried to have me pay an extra $99 to add my cousin on when he lives with me. And charge him $19.99 a month instead of the $9.99.

Now u have to sign 1 year contracts. The only person that has great customer service is Letrice. She takes care of the children in the nursery and when my daughter cries she picks her up right away and comforts her. Everyone else just walks away. It's sad! The say the have this new equipment and when u ask for the stuff they have told me it's reserved for personal trainers only. It's. Ridiculous!

Avoid this place like the plague. I signed up for a month to month, and specifically asked the POS who signed me up exactly what I had to do to cancel. I asked him to please not bamboozle me to shoot me straight and explain it to me like I'm a child. This person, Cody I believe was his name, explained in order to cancel and avoid a fee for an additional month that I would have to mail a letter to "them" five days prior to the next billing cycle. I asked Cody, why I couldn't just walk it in he explained it was "their" policy, not mentioning there was a third party agency involved handling the gyms finances.



Since I was only trying to motivate my sister to going to the gym, i figured a month would give her plenty of time to get accustomed to the facility make a few friends and keep going on her own after i had stopped going. So I jumped on the month to month, explained the situation to Cody and told him I will more than likely only be around for a month or so.



Long Story short, it took me MONTHS to finally cancel because of the tricked out scam they have set up in that facility. This outside agency was the damn devil, ABC Financial. I refused to pay them more than two months since I had emailed them within that time frame to get me off their system and to please leave me alone with the phone calls. When the bill collectors finally got a hold of this imaginary debt it damn quadrupled and they threatened to slap the delinquency on my credit report. So I had to pay $165 to this collection agency which was a discounted rate from over $200 and I barely even went to that dump a couple of times out of that first month.



Do not go to this place, one way or another they will screw you over. They are scandalous thugs and they think they don't have it coming to them. I swear if I didn't have a handful of life I was not overwhelmed with already I would have fought this to the bitter end. However they design their sweatshop to be a hassle to communicate with ANY of the people you attempt to talk to that is connected. Both pivotal and ABC and this collection agency are all in on it. The very first chance I get I will be reporting them to the BBB and will update accordingly.

Stay away from this gym. You will never be able to get out of your contract. I have been dealing with the boiler room company ABC Financial in Alabama that handles their contracts. I moved out of the area in October 2012 and now its February and they still are billing my bank account even after supplying them with all of my information regarding change of Address. They have been billing me $39/month and the club keeps sending me emails to join for $19.95 per month with no contract.....There are better choices in the Summerville area....This organization lacks integrity and is not even worth a visit.

This gym is so insane! I would give it no stars if I could! Too many workers, acting like it's a high school. Hidden fees, rude workers, dirty machines.

This place is awful, I first started going with a friend who had a free week pass for a non member. The manager there badgered me everyday to join the gym. At the end of the week I decided it seemed like a good idea to join. I normally stayed over in the ladies section which was nice because sometimes I would be the only one in there, The AC sucked tho. After I finally joined all of the staff and the manager that was so nice treated me like I had fallen off the face of the earth. They were rude and very unhelpful. I got a free pass for a non member and I brought my room mate with me one day and they only let her come for a day since she had no intention of joining. She simply said I cant afford it and they said that they free pass was for people looking to join, so they took my pass away! After I had moved to another state that doesn't have a Pivotal with in 500 miles I tried to cancel my membership and sent them all of the requirements to quit for when you move and they are still charging me!!! DON'T GO TO THIS GYM!!! I much rather prefer Planet Fitness, Yes its alot smaller, but it''s open 24 hours the people are nicer and you get way more for half the price! Horrible service and facility!

My husband and I have been going to Pivotal Fitness in Summerville for 3 years. I have had 2 personal trainers. The first one really got me going and taught me many things I could do at home… and helped me lose weight and inches. Afterwards, a new trainer came to the gym. I watched her for two months and paid attention to how she interacted with her clients. I was impressed and I approached her and asked her if I could hire her to train me. So now I have trained with her for 6 months and she is amazing. I have improved in every area, more strength, more flexibility. She is truly there to enable people to be better. She herself looks amazing and I am so thankful I found her. The gym itself is clean and in order; and the employees are friendly and always greet me when I walk in.

The facilities and equipment at fine, but the entire business is corrupt. I have never received worse costumer service from the corporate office. They continued siphoning money out of my bank account for 6 months after I cancelled my membership (which was a feat in and of itself).



****DO NOT JOIN*********** These people cannot be trusted.

Over the past two years the Pivotal facility on Old Trolley Rd. has degenerated considerably. Evidence of this is the exterior appearance is not maintained and looks terrible. On the inside some of the flooring is coming up where the free weights are and padding on some equipment need replaced. The staff has lost the friendly, personal touch that used to make Pivotal membership a pleasure. Although the selections of equipment and fitness classes are adequate, to my disappointment, the general condition and atmosphere has significantly decreased in quality. Stopping the music broadcasts and have members provide their own music would go a long way for improvement.