dayeLynn Hair Gallery and Spa

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I am extremely saddened by the way I was treated by this salon’s manager Sherrie and hair dresser Dori in Sumter South Carolina.

On 15 Nov 2016, I received a hair color/cut appointment from DayeLynn Hair Gallery. They have a solid reputation in the local area, and after getting a recommendation to try them, I was excited for my appointment. However, the service provided was not consistent with their own commitment to quality. I am profoundly disappointed in the service I received from DayeLynn Hair Gallery.

At the conclusion of my appointment, I verbally expressed my concern and disappointment in the service provided by Dori, the hairdresser. Ms. Dori insisted that it "looked fine," although I could clearly see that the highlights performed appeared to be thick, bold blonde stripes, originating about an inch from my center part-giving the appearance of two months' growth-in my dark brown hair, versus the style she and I had discussed. Despite my insistence that additional color needed to be added to correct this, she would not assist me.

Proper restitution must be provided for the unacceptable service I received. After multiple phone calls with Ms. Dori, as well as Ms. Sherriei, the manager of DayeLynn Hair Gallery, a refund of half the amount paid ($54 of $108) was provided. While the financial compensation is appreciated, larger concerns still remain. One is the threatening tone used by Ms. Dori; she stated she would "make this ugly if she needs too" when she learned I spoke with the manager. Additionally, my hair still needs recolored to
correct the damage done by Ms. Dori. I have an extreme loss of
confidence in DayeLynn Hair Gallery and their hairdresser Ms. Dori
and I am not comfortable having someone at DayeLynne Hair Gallery work on my hair. I would like a full refund of the remaining money I paid ($54.00) and claim actual financial loss which would be the cost of getting my hair fixed by another salon.

Friendly professionals who make you feel t home. Brittany did a good shop with my hair cut. I also had a body wave which was the first one I have had in 12 years. I was pleased with the results and plan on returning in a couple weeks for hair color. I would recommend the shop for all ages.