Mid Carolina Exterminating

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Suppose to have yearly inspections after we purchased our house but some how we fell thru the crack & no one came out until we finally contacted them & had to jump thru hoops for the to find us in there system. Then after that we had to call them the next year again finally after over 2yrs of us having to contact them (which is not easy to reach them) we have our house check up set each yr. This was the first yr we did not have to call them finally. Still not able to reach them by phone & when I leave messages it takes forever for someone to call me back. Very disappointed.