Regency Mortuary

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Regency Mortuary-- I would never recommend this facility.

2017-07-16

I could never recommend the services of Regency Mortuary, the facility that handled the remains of my mother who was found dead at her home in January 2017 under what appears to be suspicious circumstances. All of her valuables and family heirlooms had been removed from her home by the time I learned of her death from a neighbor who took the initiative to contact me with the indication things did not appear right at her home. I learned the body of my mother had been cremated four days after her death by Regency Mortuary without notification or discussion with me or any of our many biological family members. Pursuant my inquiry, I was told by an agent of Regency Mortuary the cremation was purportedly authorized by the husband of my mother and/or his daughter who has no biological connection to my mother, and a woman whom my mother claimed she did not trust. The agent provided only the above and did not provide me with information regarding the whereabouts of her remains. According to public records, Regency Mortuary is currently owned by John and Phil Perkes. I contacted Phil for additional information and explained that my mother died under suspicious circumstances. I made it very clear that I did not intend to hold Regency Mortuary accountable for the manner in which her remains were handled and that the purpose of my call was to seek information not provided to her family. Phil provided me with little information other than to rudely claim Regency Mortuary was covered [legally] after having received authorization to cremate her body. He then abruptly ended the call with the remark that he would not speak with me further and that additional communications would be handled through legal counsel. I question why this Mortuary would hastily cremate her body without qualifying the reason for the urgency for doing so, particularly when there was no announcement, service planned, or communication with biological family members. My mother had lived in the Phoenix Metro area since 1960 and certainly had many friends and family members. Why did Phil not find the manner in which her cremation was ordered as unusual and worthy of further inquiry on his part? I am of the opinion an experienced facility would have recognized the possibility of an agenda and would never recommend a mortuary that would not question the above and take the initiative to contact a biological family member. A simple Internet search would have revealed that I am her biological daughter along with my contact information. A telephone call offering condolences would have taken little time and effort on his part and provided me with notification. I would have been very appreciative and grateful, as would our family, to know of her death prior to cremation. Our hearts will be forever broken over her death and that we were provided no opportunity to pay our last respects.

I could never recommend the services of Regency Mortuary, the facility that handled the remains of my mother. My mother was found dead at her home in January 2017 under what appears to be suspicious circumstances. All of her valuables and family heirlooms had been removed from her home by the time I learned of her death from a neighbor who took the initiative to contact me with the indication things did not appear right at her home.

I learned the remains of my mother were cremated four days after her death by Regency Mortuary without notification or discussion with me or any of our many biological family members. Pursuant my inquiry, I was told by an agent of Regency Mortuary the cremation was purportedly authorized by the husband of my mother and/or his daughter who has no biological connection to my mother, and a woman whom my mother claimed she did not trust. The agent did not provide me with information regarding the whereabouts of her remains.

According to public records, Regency Mortuary is currently owned by John and Phil Perkes. I contacted Phil for additional information and explained that my mother died under suspicious circumstances. I made it very clear that I did not intend to hold Regency Mortuary accountable for the manner in which her remains were handled and that the purpose of my call was to seek information not provided to us.

Phil provided me with little information other than to rudely claim Regency Mortuary was covered [legally] after having received authorization to cremate her body. He then abruptly ended the call with the remark that he would not speak with me further and that additional communications would be handled through legal counsel.

I question why this Mortuary would hastily cremate her body without qualifying the reason for the urgency for doing so, particularly when there was no announcement, service planned, or communication with biological family members. My mother had lived in the Phoenix Metro area since 1960 and certainly had many friends and family. Why did Phil not find the manner in which her cremation was ordered as unusual and worthy of further inquiry on his part?

I am of the opinion an experienced facility would have recognized the possibility of an agenda and would never recommend a mortuary that would not question the above and take the initiative to contact a biological family member. A simple Internet search would have revealed that I am her biological daughter along with my contact information. A telephone call offering condolences would have taken little time and effort on his part. I would have been very appreciative and grateful, as would our family, to know of her death prior to cremation.

Our hearts will be forever broken over her death and that we were provided no opportunity to pay our last respects.

I could never recommend the services of Regency Mortuary, the facility that handled my mother's remains. My mother was found dead at her home in January, 2017 under what appears to be suspicious circumstances. All of her valuables and family heirlooms had been removed from her home by the time I learned of her death from a neighbor who took the initiative to contact me with the indication things did not appear “right” at her home.

I learned my mother’s body was cremated four days after her death by Regency Mortuary without notification or discussion with me or any of my mother’s many biological family members. Pursuant my inquiry, I was told by an agent of Regency Mortuary the cremation was purportedly authorized by my mother’s husband and/or his daughter who has no biological connection to my mother, and a woman whom my mother claimed she did not trust. The agent did not provide me with information regarding the whereabouts of my mother’s remains.

According to public records, Regency Mortuary is currently owned by John and Phil Perkes. I contacted Phil for additional information and explained that my mother died under suspicious circumstances. I made it very clear that neither I, nor my mother’s biological family, intend to hold Regency Mortuary accountable for the manner in which my mother’s remains were handled and that the purpose of my call was to seek information not provided to us.

Phil provided me with little information other than to rudely claim Regency Mortuary was “covered” [legally] after having received authorization to cremate my mother’s body. He then abruptly ended the call with the remark that he would not speak with me further and that additional communications would be handled through legal counsel.

I question why this mortuary would hastily cremate the remains of my mother’s body without qualifying the reason for the urgency for doing so, particularly when there was no announcement, service planned, or communication with biological family members. My mother had lived in the Phoenix Metro area since 1960 and certainly had many friends and family. Why did Phil not find the manner in which her cremation was ordered as unusual and worthy of further inquiry on his part?

I am of the opinion an experienced facility would have recognized the possibility of an agenda and would never recommend a mortuary that would not question the above and take the initiative to contact a biological family member. A simple Internet search would have revealed that I am my mother’s biological daughter along with my contact information. A telephone call offering condolences would have taken little time and effort on his part. I would have been very appreciative and grateful, as would my mother’s family, to know of her death prior to cremation.

Our hearts will be forever broken over my mother’s death and that we were provided no opportunity to pay our last respects.

Regency Mortuary went above and beyond when helping me with the death of my father, plus I liked how affordable they were and didn't try to push anything on me. I highly recommend this mortuary.

We were contacted by a different family member who handled all the arrangements for this case. We followed the procedure legally required in the state of Arizona. Our funeral director never swore at anyone. We have a very high rating with the Better Business Bureau and invite anyone to ask them about us. While we are saddened by this negative review, we feel that we handled this matter in the most professional and courtious manner possible in this situation. We stand by our positive reputation in the community for providing outstanding service to families in their time of need.

My grandfather died on Sunday, March 28 2010...he was supposed to be transported from Sun City, AZ to Beacon, NY for burial but there were problems. First, they took my grandfather's body from his hospice without having a death certificate signed by the attending physician. Then, they decided not to inform my family about it. We found out from the facility my grandfather died at. Then this caused several other problems to occur. When my father called the director, he was sworn at and told not to call their establishment again. Not the thing to say to a grieving son or a grieving family. There will be a Better Business Bureau complaint initiated. Best advice: Don't use Regency Mortuary for your funeral arrangements.