OnTime Tech Pros

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My 4-year-old laptop gave a warning that the hard drive was in some sort of grave danger. So I googled "laptop repair" and my zip code and found On Time in Sunland and called. Luckily, Vito answered and was in the office, so I brought the computer in and he offered to replace the hard drive for $140, labor & reinstalling everything (by imaging the old hard drive which was just old, not infected) included. This was at about 4:00 PM on a Saturday, and he would have been able to return the computer that night!! But I wasn't in that big of a hurry and picked it up the next day so the guy wouldn't have to work late.

Here's the 5-star part: I discovered that email would not under any circumstances display pictures, and that Windows Explorer/My Computer would not do searches. So using the image of the old hard drive had evidently not gone as well as hoped--the damage, whatever it was, caused some parts of the image to not transfer. Then after Vito did clean re-installs, there were further issues, and the short version is that Vito had to wipe the new hard drive completely and re-install everything from scratch. POINT: after the initial work, he spent at least 5-6 hours on the phone with me, in the office, and on his own getting the new hard drive completely working and all details the way I wanted, at no extra charge, and with no complaints or attitude or hinting that it might be my fault like some people would.

I will always take my computers to him if and when they have any problems!

VITO YOU'RE THE BEST--THANK YOU!!!