Ed Morse Sawgrass Auto Mall

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This is the worse customer service I have ever had trying to purchase a vehicle. Not only was customer service and integrity lacking. The owner happen to even be in on this non professionalism. He tried to intimidate me...this was funny....all 5'5" if him. I am 6'2 btw! He tells me his business in business to sell cars and for me to come back the next day. They have no follow through or professional ethics. STAY AWAY FROM THESE PEOPLE!!!

I put a deposit on a car for my new business (so i was told) to hold a car and they sold it for a better deal behind my back. Its not the fact that they sold it that bothers me, its simply the lack of business standards and ethics that the car business already has a negative connotation for and this dealership is clearly no exception to the rule. Lies from the sales woman, lies from the finance department, lies from the random employes when asking for an update. Just enough lies and avoidance to hold me over while they worked a deal and sold it behind my back for an extra grand or two. Heres a sample of what you will soon be dealing with via text.



me:Hi SALES ASSOCIATE, just checking in.



them: We will call you tomorrow ok



them: We might be able to work something out. But Wat about the trade



me: what about it? I would expect the you would honor the same deal as last friday seeming that I have a deposit on the car of 500.



them: Don't worry I didn't charge your card hun



them:I have to see if the car doesn't sell Someone is buying it for 19. Couldn't save it. You know how that goes



me:no i don't know; that's ridiculous



them: My manager was hanging on to it



them: Don't worry we got more cars like that. Same. My manager said straw purchase and couldn't take deposit Ok. And the trade on your name.



me: No, I want to speak to the manager and understand how the car will be sold when YOU took a 500 dollar deposit. Its not a straw purchase, CO BORROWER is an owner on the articles of incorporation as well.



Them: I asked. And my manager said I can't take deposit on used car. But I was hiding it until someone found it. Ok. I tried



...and the BS continues.



Lies and deceit...Ed Morse Sunrise Oh yeah I drove near 200 miles for the car. Happy Holidays

I took my car in on Saturday, 03/21/10 for some mechanical and ndbody work. I was told I would have the estimate on the body work by Monday. No word on Monday, Tuesday, Wednesday, or today. I have called three times today. This last called was told could be even put through to the voice mail, of which I had left two time before today. I have only partial information regarding the mechancial work. I have not received any call today. I presume Customer Service and Satisfaction ranks lowest on your organziation's list of priority.