Banfield Pet Hospital

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(The 5 stars that I gave is for the Banfield in Johns Creek, not for the one in Duluth; the Duluth branch does not deserve any star at all!!!!!)



Yes, I totally agree with you regarding the terrible service at Duluth Banfield branch. I do know the office manager, and, it's not a surprise at all that she gave you that kind of response. She's been that way with me as well for the last few years, and, I don't know how I stood with her so far. I'm so glad that I moved to a different branch now (near Johns Creek off the peachtree parkway).



I just wanted to clarify that not all Banfield is like that. I've been moving state to state, and, I always enjoyed the benefit of Wellness plan, and, the terrific service and kindness offered by my vets and their staff at Banfield. The one in Duluth, that you're complaning about, is just terrible. They should not be in business, and, they are putting shame on the entire Banfield. I am going to contact the corporate as well just to let them know how different they are from other Banfield that I've known of in terms of services and their sincerity caring for our pets. They're too much money-oriented. They always try to sell one more medication/procedures when my pets are perfectly healthy. My previous vets at other Banfields never did this to us. I've never been this disgusted by any kind of service before in my life.



Again, my review is about Banfield in Duluth, not the one in Johns Creek. I've had a great experience with them so far.

Please do not waste your money on the Banfield in Duluth.

I took my dog in to the Banfield off Venture Drive for his follow up check-up 10 days after he got neutered. It was a drop off appointment so I got there early so that I would be the first one in. When I walked in the lights in Banfield were off and I soon realized that no one was there. After waiting for about 5 minutes someone finally walked in. I checked my dog in and signed all of the necessary forms and waivers - including the one that gives them permission to walk my dog while he is there. I then went on to work (this was around 7:10am). At around 2 pm, I hadn't heard back from Banfield about the status of the check up so I decided to call them. They said he was fine and that he was ready to be picked up after 5pm.



When I got off work, I quickly went to Banfield to pick my dog up. It took them 15 minutes to bring him up to the front - even though the girl at the front desk notified them that I was there to pick him up as soon as I got there. I grabbed my dog and proceeded to walk to the car. When we got outside my dog urinated for a long time but I thought nothing of it. In the car on the way home my dog pooped in the back seat of my car. I quickly rushed home and called Banfield and asked them if they had walked my dog. The girl who answered the phone stated that they did not get a chance to walk him because they were short staffed. I then asked her why I wasn't informed of this (because had I known we would have stayed outside long enough for him to poop). She then said that they had a policy blah blah blah...I then asked her how they would compensate me for this (by possibly paying to get my interior detailed). She told me that she would speak to her office manager and she would get back to me.



I waited the next day and did not hear back from the office manager so I decided to call them. When I called the office manager told me that since half of the responsibility was mine, they would only pay for half of the detail. I told her that they did not walk my dog and failed to notify me of this and therefore they were at fault. When I realized that I was going nowwhere with her, I decided to call their corporate office and file a complaint that way.



I am supposed to hear back from them within 3 - 5 days when the claim gets investigated. They have that time to get their minds right before I really get upset. I would recommend taking your pet to a small, private vet where you are treated with respect.



p.s. I also have Banfield's pet insurance which I will be cancelling if they do not get this issue corrected.