Rippel's Florist

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I ordered a wrist corsage for my son's girlfriend for the Spring Dance at their High School. The flowers were beautiful and the woman that took the order gave me suggestions on making it stand out and different from others. We could not have been happier. The corsage was BEAUTIFUL and very impressive.

I ordered flowers for my grandmothers viewing and spent $100. I did ask for something that said grandma three times and they offered to make a ribbon which was kind. However, The bouquet that arrived had 4 roses, 5 lilies and a few other small flowers. I asked them how big it was and they showed me with there hands which I thought was much larger. When working with families through times like this I would expect a little more help to understand they are meeting their clients needs. I didn't have time to order something larger. I sent them my concerns and they said they will try harder with the next family to set clear expectations... I will use the other florist in town which the flowers were much more impressive.

I'm very disappointed with the customer service at Rippel's. I'm getting married in Eldersburg and wanted to use them as my florist-my family has always used them and I wanted to give business to a small family owned company. I live 5 hours away so when I come in town I like to make the most of my weekend by meeting as many wedding vendors as possible. Their wedding consultant cancelled our 1st appointment in April, we rescheduled for a month later. The day before the appointment she left me a voicemail to cancel-our appointment day was her last day. This didn't leave me enough time to make an appointment with another florist. I called Rippel's to see if the new wedding consultant could meet, explaining my situation. The answer was no, the lady would be out of town. The afternoon of my appointment was wasted. Shocked at the service, my mom went in to speak to the owner, Ken. Coming from self employment, my mom knows that owners aren't always aware when things like this happen and thought it would be considerate to let him know since most owners value good customer service. Ken does not. He knew all about it and could not have cared less. He shrugged his shoulders and gave her an attitude. In situations like these, my mom always comes across as polite so the attitude was unwarranted. They obviously don't need the business so we're going with another florist.