Car Pros Kia Tacoma

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My husband and I just visisted this dealership tonight in hopes to buy a 2013 optima ex. We are giving such a low rating because we were assured over the phone of a number of things but when we got there none of it happened. To start I called and talked with Rhonda. I told her very specifically what we were looking for and that I wanted to do as much footwork as possible over the phone because we have 3 young children and that it is very hard for us to bring them car shopping so if we were going to bring them it would be because we wanted to buy a car. When we called back she was leaving so she got us in touch with Jermey. He also made the same promises and urged us to come in tonight with the kids. So we did. We called and told him we would be there in 20 minutes and he knew which vehicle we wanted. When we got there no prep work had been done. He didnt know if there were any even available to buy or if there was even one to show us. He offered to have us load the kids back in the car and follow him to another lot that might have one. We asked him to go because with 3 carseats its not very quick. So 15 minutes or so later he returns to show us a different model that wasnt even available for us to buy just to show us some of the features. I tell him that we know what we want and want to know if there is anything matching our criteria coming in this month and that we already have a quote from anohter dealership that has what we want in stock. they dont have what we called and requested but try to sell us the next model up and ask us to be flexible. i asked them to do the same because us being "flexible" would cost another $1000. we ended up leaving because there was no car matching what we wanted coming in throughout the month. none of that would have been frutstrating except that we called to confirm that there would be what we wanted before we came in only to find out that there wasnt and wont be. it was a complete waste of our time and we will not be bringing them any of our business.