Multicare Hospice & Palliative

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Well-meaning but incompetent

Started out good, with quick response and provision of needed medical equipment (bed, wheelchair, commode). Things did not go as well thereafter. Generally, felt they did not listen to the specifics of the case. Mentioned at intake, first meeting and over successive weeks that patient did not want to take oral medications. Hospice unwilling to think “outside the box” for other alternative medications or means of administering. Had to push to get something more than standard mix of drugs.

Nurse assigned seemed unfamiliar with the case, unaware of medications being taken, did not follow-up on seeing if hospice prescriptions were received, defaulted too much to memory care staff on assessing when patient needed medication, and often did not tell us when she would be visiting. Nurse was also transferred off case four days before patient died. If hospice was going to “take charge”, they did not do it and had to be pushed.

Biggest complaint was they did not do enough to alleviate pain during last 2 days.

After patient passed, had to call twice to get medical equipment removed from memory care room.

Also, 10 days later, still nothing from them in follow-up….