Access Storage

Write a Review918-453-9800

OPEN NOW - Closes at 5:00pm

My daughter rented a unit from this place and I'm her mother and this isn't my first dealings with them and I can honestly say this is by far the worst storage I've ever used or delt with.
My daughter is disabled and doesn't get paid until the 3rd of the month in which they was informed of this. But regardless of this knowledge they still charged her a late fee and then when she paid cash on her unit it wasn't applied to her unit so the bill became so high she couldn't pay it. So it was auctioned off without us ever being notified or having never received a bill.
But with that being said,
She was given a few very important things back. In which we are greatful and thankful.
But again why would the storage place call someone else to return the things that have nothing to do with our unit or the storage had know clue these people would return the stuff. How did they get their phone number. To many unanswered questions for us.
When my sister had a unit there more times than not she was charged a late fee even tho there was no one on the property.
Would not recommend or use this place off business.
I do feel that they should make things right and settle up. There was things that can never be replaced. My daughter rented a unit from this place and I'm her mother and this my first dealings with them and I can honestly say this is by far the worst storage I've ever used or delt with.
My daughter is disabled and doesn't get paid until the 3rd of the month in which they was informed of this. But regardless of this knowledge they still charged her a late fee and then when she paid cash on her unit it wasn't applied to her unit so the bill became so high she couldn't pay it. So it was auctioned off without us ever being notified or having never received a bill.
But with that being said,
She was given a few very important things back. In which we are greatful and thankful.
But again why would the storage place call someone else to return the things that have nothing to do with our unit or the storage had know clue these people would return the stuff. How did they get their phone number. To many unanswered questions for us.
When my sister had a unit there more times than not she was charged a late fee even tho there was no one on the property.
Would not recommend or use this place off business.
I do feel that they should make things right and settle up. There was things that can never be replaced.

On top of all this my daughters husband was given a second unit in return he would do work for them. They added the payment for the unit without her being present or without her signature. It wasn't added to my daughters contract and if it was it was without her knowledge. What I am having trouble with is that they
1. Never sent a bill
2. Never made any effort to reimburse her for money she paid and wasn't put on her bill.
3. Calling someone they couldn't be sure was contacted to the renter of the unit.
4. Charging large late fees.
5. When they was going to auction my unit (WAS NEVER NOTIFIED OF ANY ACTIONS BEING TAKEN. BUT NOTIFIED PEOPLE THEY NEW IN A PICTURE. )

TO ME THEY HAD MY PHONE NUMBER AS WELL AS MY DAUGHTERS AND THEY NEVER CALLED EITHER NUMBER.
WHY WOULD ANY COMPANY TREAT SOMEONE WHO IS DISABLED SO BADLY AND TAKE MONEY AND THEN SELL THEIR THINGS.
COLLECT MONEY TAKEN FROM THE PERSON WHO WAS IN CHARGE AND IS NO LONGER EMPLOYED THERE.
GIVE BACK THE THINGS IN THE STORAGE UNIT OR SETTLE UP WITH THE OWNER.
TOTAL CHARGE FOR BOTH UNITS WAS:
$95 A MONTH
In the 5 months I paid over $200 dallors 95 was the cost of units the rest was late fees
Then was told I owed $450
How's that even possible.

As of July 15th, 2016 Access Storage is under new management. Please come and greet our new manager!!!!