Design Alterations

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I took a dress (simple dress costs me $60 to purchase) to Design Alternation Inc. I tried it on, and asked for the dress to be shortened and hemmed, the owner went ahead and cut my dress right then and there! It's just so random and the cut was not even. Then, I still thought maybe that's normal, so I took the dress off and asked how much it will cost to do the hem job. She gave a quote of $45. This dress doesn't even have a lining, so I found it ridiculous to ask for that much when most of the dress hemming cost around $15-$30. I decided not to let her hem my dress, but the owner said she has already started the work, which is the messy cutting that took her 30 seconds to do. So if I wanted it back, I had to pay $20 for that work. I said that's ridiculous, and she decided to high jack my dress and took it inside to her work office and not come out! I still tried to reason with her, but she wouldn't listen and started to yell how "she's a special worker that deserves a special price. You would have gotten a super worker, but now it will be just just a normal worker." Nothing she said made any sense and it's just outright crazy. I had to go outside and called the police to try getting my dress back, and even when the police came she still refused to give my dress back. Well, I guess I just have to suck it up and buy another dress. Since I asked her to not work on my dress and she refused to give my dress back, my dress is technically stolen by her. She's not going to get a dime from us now! I went to this place after listening to my husband because it is closer to where I live. I should have just taken the dress to alteration etc, as they always give a fairly reasonable price. If the owner had just given me my dress back, at least she would still have our business as my husband often takes his suits to her, but now we will definitely not come back.