Bain Family Chiropractic Inc

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CLOSED NOW - Opens at 8:00am

I am suffering another day of back pain thanks to Bain de Vie. I hoped to be a new patient, but had to call three times to get an appointment. I could only get one late this afternoon, although they knew my pain level was 7-8 out of 10. On the phone, they said they accepted my insurance. I couldn't figure out why they needed my insurance plan #s in advance. When I arrived, staff's first priority was to "meet with me to discuss what my insurance would cover" - NOT to get me in front of a health professional. It turns out they are "OUT OF NETWORK FOR EVERY PROVIDER", which they failed to mention on the phone. They require a payment to a third party group to reduce their "normal" $800 charge for the first visit down to $150, which is 6x my regular copay, and quite ridiculous. Twice (both this morning and at appt) I tried to address both my health and insurance concerns with their staff but was cut-off from speaking so they could tell me more about their policies.

I am a stay-at-home mom of a toddler, and I have occasional intense low back pain. This chiropractor is nearby, has a beautiful office and I REALLY wanted to like them. Unfortunately, they exhibited no concern for my pain and health. The two health professionals I saw in the office lacked smiles, seemed tired and did not have a personal connection with patients. BIG DISAPPOINTMENT.