Cutter Power Equipment
403 Crater Ln, Tampa, FL 33619
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05/31/2018
Provided by YP.comThis was the worst purchasing experience and customer service. Save yourself the hassle, money, and disrespect. The owner, Bill, swindled me for $550. He employs the slimiest techniques and when confronted becomes unresponsive. Cutter doesn't offer the lowest price but Bill agrees to match competitors' prices if you find them. We agreed on a machine and price and he urged me to fill out my own financing application online without coming in to his store. I put the price we'd discussed as the amount to be financed with the company. Without my permission or consent, he told the financing company to file my application for a different ($550 higher) amount. He altered my application which contains sensitive financial information, social security number etc. with absolutely no notice to me. The financial company told me this is completely unorthodox; they assumed when speaking to Bill on the phone that I was in the room instructing him to raise the total loan amount. Days later his father delivered the machine (3 hours late) with paperwork showing undisclosed charges and a model year newer machine than the one agreed to. I pointed out the issues, with a smile he assured me Bill would take care of all these discrepancies if I would just sign on the dotted line. My trust in this family was a huge mistake. I called Bill to address these major issues and he actually raised his voice at me, saying I couldn't possibly have thought I'd get the competitor's rate without the price going up in other ways. He claimed he never discloses his fees because his customers "know to expect them." He said he'd get me the correct model year machine. In the days following I visited the store, called, texted, emailed and Bill would not respond. He never got me the right machine and obviously had no intention of remedying his wrongs. These were undoubtedly unethical and in all likelihood illegal. I could not more strongly advise anyone thinking of engaging with this business to find another.
10/25/2013
Provided by YP.comI spoke with Bill from Cutter Power Equipment over the phone. I asked him if he could beat a competitors price. Bill said he wouldn't and then went off on me and hung up without giving me a chance to reply. This is not how you gain potential customers. If you can't beat a price that's fine but I can guarantee you that he lost any future business that I may have done with him. I can only imagine how they handle service issues or any others that may arise. If you like dealing with people that do not care about their customers one bit by all means shop here. Bill if you read this I hope that it encourages you to brush up on your professionalism skills!.
More Business Info
Are You Ready For A STIHL? STIHL products are sold through servicing power equipment retailers from coast to coast.
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 813-661-2910
- Services/Products
- Dixie Chopper, ExMark, Wright, Generac, Kawasaki, Kohler, Briggs & Stratton, Honda, and STIHL USA offers a complete line of handheld outdoor power equipment and related products, including: Gasoline Chain Saws, Electric Chainsaws, Fire & Rescue Chain Saws, Professional Use Chain Saws, Augers, Earth Augers, Planting Augers, Gasoline Powered Blowers, Electric Blowers, Backpack Blowers, Handheld Blowers, Backpack Sprayers, Cut-Off Machines, Cut-Off Machine Accessories, Cutting Wheels, Grass Trimmers, Weed Trimmers, Leaf Blowers, Hedge Trimmers, Professional Edgers, Occasional Use Edgers, Extended Reach Hedge Trimmers, Pole Pruners, Multi-Task Tools, Interchangeable Gearbox Attachments, Forestry Brushcutters, Clearing Saws, Wood Boring Drills, Shredder Vacs, Monofilament Trimmer Line, Saw Chains, Chain Saw Guide Bars, and Harvester Saw Chains. STIHL USA Dealers also sell Personal Protective Apparel, Chain Saw Protective Chaps, Apron Style Chaps, Wrap Around Chaps, Leather Chaps, Chainsaw Protective Footwear, Boots, Protective Eyewear, Glasses, Protective Shirts, Landscaping Gloves, Gardening Gloves, Chain Saw Protective Gloves, Hearing Protection, Hearing Protectors, Forestry Helmets, Construction Hard Hat System, Clearing Saw Accessories, Work Shirts, Brush Shield Protector, STIHL Bar and Chain Oil, Complete Filing Kits, Chain Saw Accessories, and STIHL 2-Cycle Engine Oils.
- Brands
- Briggs & Stratton, Dixie Chopper, ExMark, Generac, Honda, Kawasaki, Kohler, Little Wonder, Rotary, Stens, Stihl, Wright
- Payment method
- debit, check, all major credit cards, financing available
- Other Links
- Other Email
- Categories
- Lawn Mowers, Landscaping Equipment & Supplies, Lawn & Garden Equipment & Supplies, Lawn & Garden Equipment & Supplies-Wholesale & Manufacturers, Lawn Mowers-Sharpening & Repairing