Empire Today

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This company scams people. I worked as a helper/installer and they scammed a week of work from me without paying me.

Never never never do business with Empire Today. The Sales people are friendly, but have no idea what they are selling or if it takes 2 days to order or 2 weeks. We set install for Nov 12th, no one called, no one showed up. We fought with customer service from 8am 12th until Nov 17th at 5pm, no one answers the phones at all ever!!!!!! New install time was set up without any confirmation for discount alluded to. Installers showed up and demanded payment. Nice guys, but would you pay 50$ for a melted candy bar off the sidewalk, this is how I equate the customer service that we got from Empire Today.

At first we were very happy with our new laminate flooring, with both the quality of the wood and the install was quick and relatively painless. However, as time wore on, we started noticing the laminate loosening up in the middle of the room. After about a year, it started buckling, and over the last six months has buckled up over 4 inches off the floor to the point of breaking at the seams.



Repeated calls to Empire Today customer service has led no where. They've promised to come look at it, but never show up. Corporate always has to defer to the local office where we find a black hole. Calls to the local office always transfer to corporate. We finally got a general manager on the line to tell us it's not thier problem anymore because it's beyond the 1 year installation performance period. I said okay, but I still need it fixed even if I must pay for it! Manager promised a call-back, and guess what... I have not heard from Empire since.



I've now had multiple other flooring companies out, and they all claim it was a botched install because the Empire Today installers did not leave any expansion room. They cut the laminate all the way up to the baseboards, and now that it's expanding some, it's causing the buckling in the least point of resistance, which is in the middle of the room where there is no furniture.



Now I'm having to pay ~$3,000 for another installer to pull it all back up and re-lay the laminate, and it's not Empire Today since they will not stand by thier poor craftsmanship.

We bought our carpet from this company back in Nov. When we attempted to have our carpet cleaned, the cleaner's machine pulled up the carpet at a seam, which it wouldn't have done had the carpet been installed correctly. We have tried for several weeks to schedule an appointment with someone from Empire to come out and repair the carpet, as it's supposed to be under warranty for a year. We cannot get anyone to call us back, and the customer service representatives at their "customer service hotline" cannot even seem to get simple information correct. DO NOT SPEND YOUR MONEY AT EMPIRE - YOU WILL REGRET IT!!!!